Application Support – Healthcare & Research Systems

We are looking for a Freelance Application Support Engineer (4–5 years experience) to support a medical research institute, providing technical analysis, server support, and application troubleshooting across research and healthcare systems.

Time Commitment
⏱ 2–2.5 hours per day | Monday–Friday (No weekends)

Key Responsibilities

Support 20+ vendor-hosted and in-house clinical/research applications

Troubleshoot Azure cloud & on-prem servers (Windows/Linux)

Develop and support SQL/MySQL reports

Handle user tickets via email, Teams, and phone

Coordinate with vendors for upgrades and issue resolution

Manage user access, SSL renewals, and security protocols

Support applications like REDCap, OnCore, Streamlyne, DocuSign

Collaborate with IT, researchers, and clinical stakeholders

Must-Have Skills

4–5 years of application/technical support experience

Strong SQL & MySQL skills

Windows & Linux server administration

Report writing and data analysis experience

Familiarity with REDCap

Healthcare or health-adjacent domain experience

Strong communication and customer-facing skills

Nice to Have

Databricks, Azure/AWS/Snowflake

Analytics tools: SAS, SPSS, R, Python

Experience with OnCore, Streamlyne, Oracle Health (Cerner)

Engagement Type