Magento Bug - development fix required
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Description
Experience Level: Intermediate
Transactional sales email not going out to customers
We are a start up SME online company, due to launch by the end of the month (October).
Using Magento ver. 1.7.0.1, we have found on testing that
transactional sales emails, invoice emails and dispatch emails are not going out to customers. Although the back end system states that the email has been sent (customer notified) they are not received by the customer.
Newsletter emails, new account emails, send to a friend emails, and password reset emails are received by the customer.
I have tried a few fixes but to no avail.
I am not technical so an expert eye could possibly spot and fix the problem?
Thanks
We are a start up SME online company, due to launch by the end of the month (October).
Using Magento ver. 1.7.0.1, we have found on testing that
transactional sales emails, invoice emails and dispatch emails are not going out to customers. Although the back end system states that the email has been sent (customer notified) they are not received by the customer.
Newsletter emails, new account emails, send to a friend emails, and password reset emails are received by the customer.
I have tried a few fixes but to no avail.
I am not technical so an expert eye could possibly spot and fix the problem?
Thanks
Sandra G.
100% (6)Projects Completed
9
Freelancers worked with
7
Projects awarded
27%
Last project
2 Dec 2020
United Kingdom
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