
Redirect is looping, magento 2.4
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- Proposals: 4
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Description
Experience Level: Entry
Job Title: Magento 2.4.3 Redirection Issue Troubleshooter
Job Description:
We are seeking a skilled Magento 2.4.3 developer/system administrator to help resolve a persistent redirection issue that is preventing access to the website. The issue started after a redirect rule was added in the Mirasvit Advanced SEO extension. Despite multiple troubleshooting steps, the website is still facing a redirection loop and returning the error: `ERR_TOO_MANY_REDIRECTS`.
Key Responsibilities:
- Diagnose and fix the `ERR_TOO_MANY_REDIRECTS` error that occurs when accessing the website.
- Analyze and ensure the proper functioning of Magento configurations, particularly regarding base URL and redirects.
- Review server settings and Magento environment for potential issues, particularly related to Plesk 18, DNS, and caching.
- Restore Magento functionality to normal, ensuring access to both the frontend and the backend (admin panel).
- Review and adjust `.htaccess`, URL rewrite rules, and Magento's internal redirect configurations.
- Investigate potential session or cookie-related issues causing redirects to loop.
Required Experience:
- Strong experience with Magento 2.4.3 and its configuration management.
- Deep knowledge of web servers (Apache/Nginx) and PHP configurations.
- Experience with troubleshooting redirection issues in Magento, especially related to custom modules and SEO tools like Mirasvit.
- Familiarity with Plesk 18 and its impact on server configurations (ownership changes, automatic updates, etc.).
- Ability to work with PHP-FPM, MySQL, and cache systems within the Magento environment.
What Has Been Done Already:
1. Database Restoration: Restored the database to a known working state to ensure no data corruption.
2. Code Restoration: Wiped and restored all Magento code from a clean backup, including cleaning `app/code` and `vendor` directories.
3. Configuration Files: Reviewed and restored necessary configurations in `.htaccess` for proper URL handling and redirection.
4. Magento Permissions: Corrected ownership and permissions for all relevant directories (`var`, `generated`, `pub/media`, `pub/static`, etc.).
5. Cache Management: Ran cache cleaning commands (`bin/magento cache:clean` and `bin/magento cache:flush`).
6. Indexer: Ran the `bin/magento indexer:reindex` command to ensure proper data indexing.
7. Web Server Configurations: Verified that Apache and Nginx configurations are set up correctly and `mod_rewrite` is enabled.
8. Log Review: Examined system and exception logs for potential error sources, including missing products or misconfigurations.
9. Base URL Check: Ensured that base URLs are correctly configured in `core_config_data`.
Suggested Next Steps:
- Session/Cookie Management Review: Investigate potential session handling or cookies being set incorrectly by the server or Magento.
- SSL/HTTPS Configuration: Confirm that SSL redirection is not conflicting with Magento settings or affecting access.
- Magento Redirect Configuration Review: Check for any Magento-specific redirect rules causing the loop.
- DNS and CDN Configuration: Verify DNS or CDN-related settings that might be introducing incorrect redirects.
Skills Required:
- Magento 2.x development
- PHP, MySQL, Apache, Nginx troubleshooting
- Plesk server management
- SEO and URL rewrite handling in Magento
Timeline:
- Immediate fix required, please apply only if you can start right away.
Additional Information:
- The site is currently not accessible through any URL (including the admin panel).
- The issue is suspected to have been caused by Plesk's automatic updates or ownership changes, as this happened shortly after an automatic Plesk update.
Job Description:
We are seeking a skilled Magento 2.4.3 developer/system administrator to help resolve a persistent redirection issue that is preventing access to the website. The issue started after a redirect rule was added in the Mirasvit Advanced SEO extension. Despite multiple troubleshooting steps, the website is still facing a redirection loop and returning the error: `ERR_TOO_MANY_REDIRECTS`.
Key Responsibilities:
- Diagnose and fix the `ERR_TOO_MANY_REDIRECTS` error that occurs when accessing the website.
- Analyze and ensure the proper functioning of Magento configurations, particularly regarding base URL and redirects.
- Review server settings and Magento environment for potential issues, particularly related to Plesk 18, DNS, and caching.
- Restore Magento functionality to normal, ensuring access to both the frontend and the backend (admin panel).
- Review and adjust `.htaccess`, URL rewrite rules, and Magento's internal redirect configurations.
- Investigate potential session or cookie-related issues causing redirects to loop.
Required Experience:
- Strong experience with Magento 2.4.3 and its configuration management.
- Deep knowledge of web servers (Apache/Nginx) and PHP configurations.
- Experience with troubleshooting redirection issues in Magento, especially related to custom modules and SEO tools like Mirasvit.
- Familiarity with Plesk 18 and its impact on server configurations (ownership changes, automatic updates, etc.).
- Ability to work with PHP-FPM, MySQL, and cache systems within the Magento environment.
What Has Been Done Already:
1. Database Restoration: Restored the database to a known working state to ensure no data corruption.
2. Code Restoration: Wiped and restored all Magento code from a clean backup, including cleaning `app/code` and `vendor` directories.
3. Configuration Files: Reviewed and restored necessary configurations in `.htaccess` for proper URL handling and redirection.
4. Magento Permissions: Corrected ownership and permissions for all relevant directories (`var`, `generated`, `pub/media`, `pub/static`, etc.).
5. Cache Management: Ran cache cleaning commands (`bin/magento cache:clean` and `bin/magento cache:flush`).
6. Indexer: Ran the `bin/magento indexer:reindex` command to ensure proper data indexing.
7. Web Server Configurations: Verified that Apache and Nginx configurations are set up correctly and `mod_rewrite` is enabled.
8. Log Review: Examined system and exception logs for potential error sources, including missing products or misconfigurations.
9. Base URL Check: Ensured that base URLs are correctly configured in `core_config_data`.
Suggested Next Steps:
- Session/Cookie Management Review: Investigate potential session handling or cookies being set incorrectly by the server or Magento.
- SSL/HTTPS Configuration: Confirm that SSL redirection is not conflicting with Magento settings or affecting access.
- Magento Redirect Configuration Review: Check for any Magento-specific redirect rules causing the loop.
- DNS and CDN Configuration: Verify DNS or CDN-related settings that might be introducing incorrect redirects.
Skills Required:
- Magento 2.x development
- PHP, MySQL, Apache, Nginx troubleshooting
- Plesk server management
- SEO and URL rewrite handling in Magento
Timeline:
- Immediate fix required, please apply only if you can start right away.
Additional Information:
- The site is currently not accessible through any URL (including the admin panel).
- The issue is suspected to have been caused by Plesk's automatic updates or ownership changes, as this happened shortly after an automatic Plesk update.
Projects Completed
39
Freelancers worked with
35
Projects awarded
48%
Last project
6 Dec 2025
United Kingdom
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