Taxi management system n website

system should work like this

Callacabby is a service for any group of Drivers who would like to run their own circuit taking telephone calls from customers but without the expense and trouble of running a central office, and also for taxi companies who want to save money and not pay operator wages no more.

What's Different About Callacabby?
Quite simply – Callacabby is unique
It gives you full control of your own telephone booking number for a fraction of the cost of an office. Our automated call distribution system saves you the time and trouble of paying someone else to answer the phone, and guarantees fair sharing of calls between drivers. There's no investment or expensive special equipment needed, just a mobile phone for each driver.
Building Up Telephone Business
You will need to promote your new callacabby number to local businesses and the public, most circuits distribute cards and flyers, and some use door signs and local advertising. We also offer advertising and marketing packages take a look at are price list. It takes effort to get started, but new groups can attract hundreds of calls in their first month, and many established callacabby circuits take thousands of calls each month. As a callacabby Number becomes established it becomes a significant source of income for drivers on the circuit.
How Does Callacabby Work?
When customers call your callacabby number, they hear it ringing just as though they were calling a local office, while our automated system finds a driver to take the call. It tries each driver in turn, going first to those who have least recently had a call, and if a driver is not available then it moves on to the next on the list. When a driver accepts the call then the customer hears it answered, and they can talk to sort out the details of the job.
For your callacabby number, we will offer you a choice of memorable local numbers in your area. We can also offer golden numbers (charges apply), 0800/0808 Freephone numbers, or you can use a number which you already own.
It costs nothing for Drivers to call in when they are coming on or going off duty. They simply dial a login or logout number which rings once but does not answer, so the system knows that they have logged in or out but there is no charge on their mobile bill.
Because calls are routed directly to the available Drivers there is no bottleneck at busy times – and no need for the cost of staff to man the phones.
Although it is very simple to use, callacabby incorporates many features which make sure that customers calls are handled efficiently and distributed fairly, and the job of the local organiser is made easy. The status of the Drivers, and the details of every call, are available immediately on secure Web pages which show you exactly what the situation is at any moment, and all the recent history, if you need to check.
Calls are billed to the nearest second with no minimum call charge and the monthly subscription is low comparing to the charges you pay right now. There are no premium numbers or hidden charges involved. For full details see our Price List.

Callacabby Feature List

Calls are distributed fairly
Calls are distributed to drivers by our automatic system, which cannot favour any driver over the others. Calls are offered to the drivers that are currently logged in, going first to those whose last call was longest ago.
Login and logout calls are free
It's free for drivers to log in and out of the service. We supply you with two numbers, one for logging in and one for logging out. When you dial one of these numbers from your registered mobile, the service recognises your number and logs you in or out accordingly, but without answering the call so there is no charge on your mobile bill.
Drivers can decline calls
If a driver gets a call when he is unable to take a job, he can decline it without speaking to the customer, and the call will automatically go through to the next available driver.
No special equipment is required
Callacabby works with any mobile phone. Of course, as a professional driver you know that to comply with the law you must have a hands-free kit to take calls while driving.
All calls are logged
A comprehensive log of all the calls to your Callacabby number is available on your service web page. This is a valuable tool for monitoring the performance of your circuit, addressing customer complaints, and ensuring good service.
Repeat calls go to the same driver
If a customer calls again within a set period (by default 30 minutes, but this can be changed) then the service recognises the number and puts the call through to the same driver as before, on the assumption that the customer wishes to cancel or re-schedule a pick up. For local clubs and restaurants that may genuinely need to order several taxis in quick succession, there is a Repeat Call Exception list, and calls from number on that list will always be put through to the next available driver.
Unwanted customers can be barred
If you enter the number of an unwanted customer in your Barred Numbers list, then when they call they will always hear a recorded message: “I'm sorry but there are no drivers available.”
Helps you look after regular customers
When a customer calls, the caller's number is displayed on the driver's phone, so by entering your regulars' numbers in your address book you can greet them by name when they call. Customers really like it!
Emergency message service
As a lone worker, a taxi driver can be vulnerable. Callacabby Panic Call feature instantly relays an emergency message to all the other drivers on the circuit.
Automatic Callback

A one touch speed dial automatically routes a call back to your last customer, which is helpful for pick ups. You could do it by scrolling through your Call Register to find the number and dialling it yourself, but our system is quicker, and the customer sees your Callacabby number on his display instead of your mobile number.

We supply local numbers, including memorable and golden ones
Our standard service includes a local number for your area which you can advertise to your customers. Callers to that number hear it ringing just like a normal phone call to a local number, and will be charged for a local call. You can also choose a golden number - contacts us for prices and availability in your area.

We can also supply 0800 Freephone numbers, which may be preferred in some cases. The setup cost for these is usually included in the setup for your Callacabby account, but there is an additional charge (see the Price List) for calls because you are now paying for your customers' part of the calls as well.
You can use your own number if you have one already established in your area. If this is the case then we supply you with an 0800 number to which you divert your calls.

Additional Numbers
circuits sometimes need an additional number for customers to call in on, for instance an 0800 number that can be used from payphones, or a local number for another area code that falls within their licence disctrict. We are happy to supply additional numbers of all kinds

Call Recording As an optional extra service, calls on your circuit can automatically be recorded to help you monitor service quality and to resolve disputes. The recordings are held securely with your on-line Call Log, where you can listen to them at a moment's notice. You can choose for the recordings to be held for 7 days on-line only, or to be held for 30 days then sent to you on a CD as a permanent record. There is an additional charge for Call Recording - see the Price List for details.

website - should have all details of the taxi management system on it for drivers n taxi companies, and they should be able to register and login on website to access all there details, ie for all jobs, pickups, times dates customer details everything to do with job, drivers details, this can be accessed on the website or system im not bothered as long as driver can access it, all prices of the services should be on site or system, also the marketing and advertising prices to,

customer should be able to book taxi online if they wish threw a login after they have registered online, locations codes from where the customer is calling from should be on website also unless you can think of a easier opition ie voice recognition, and all info about service should there for customer to see, so a section for customers to read and a section for drivers and taxis companies

system and website is already existing, just needs completing afew things need doing final touches, its been worked on by mobilipia.com