FT Hybrid Community Manager Needed Exeter, Devon area only

Full Time Community Manager
GOE WELLNESS is a dynamic and diverse company that is dedicated to promoting
wellness through our various initiatives. We have a team of experts in the wellness
industry who work on developing and delivering cutting-edge programs and services,
as well as partnerships with other leading organisations in the field. Our goal is to
inspire individuals and businesses to join us in making positive changes in the areas
of health and well-being in a realistic manner. We are constantly pushing the
boundaries and trying new ideas, and we believe that by working together we can
make a real impact on the world.
If you are passionate about wellness and nutrition and have a talent for social media,
we have the perfect opportunity for you! We are currently seeking a Social Media &
Community Manager to join our UK team. This is a unique and combined role that
involves supporting the team with creating engaging content and building a loyal
following on our social media channels. The ideal candidate will be an advocate for
best practices in community management and will be responsible for fostering a
continuous, on-brand, and timely dialogue with our community. This individual will be
leading the charge in connecting with our audience and creating a positive impact in
the wellness and nutrition space.
● Working alongside the Media Managers, you will be part of the team that plans and maps out
content for GOE Wellness branded social media channels.
● Engage in timely, on-brand conversation with our online audiences in real time
● Monitor and drive user generated content (UGC)
● Provide community management throughout the week across branded social media pages.
● Manage our Email Marketing using Get Response - would be helpful if you have knowledge of
building landing pages.
● Provide the social media team with updates on content performance and conversation within
the community in our daily team meetings.
● Manage our Facebook group communities - Forthcoming wellness facebook group
● Apply appropriate tone of voice while ensuring the brand values are reflected in
communication and interaction with customers via all channels
● Contribute creative ideas and community insight to the wider team to inform the planning
upcoming moments on social media
● Spotting, categorising and managing a list of potential influences/key fans
● Continually monitor trends on social media platforms and bring ideas and recommendations
to the social media team and wider content teams where appropriate.
● Follow the Crisis Management Process and in a timely manner highlight complaints to Senior
Social Media Manager and relevant teams.
● Passing specific customer complaints to the relevant teams in the business
Requirements:
● At least 3-4 years experience managing a large online community
● 1-2 years of experience in email marketing
● Solid experience using Sprout Social Management tools
● Solid knowledge of Facebook, Twitter, Instagram, Linkedin, Tiktok
● Solid understanding of platform backends inc. Facebook business manager, twitter studio etc
● A good knowledge of nutrition, wellness and fitness
● Excellent written/communication skills
● Great organisational skills as there are multiple platforms to manage
● Understanding and knowledge of what types of content create conversations, and what
content works best on what channels.
Other information:
● A friendly and supportive company culture in a creative offices
● Hybrid working that will be based in Exeter
● Competitive salary, bonus, pension, life insurance and medical cover
● Lots of training and development opportunities
● Great holiday allowance, plus 1 hour daily for your personal Wellness programme written
personally for you by our in house wellness coach.