Conduct market research into switchboard/telephone answering setup in 50 UK law firms
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- Proposals: 5
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Description
Experience Level: Intermediate
General information for the business: We provide outsourced switchboard services to law firms
Industry: Legal
Geographical areas: UK Only
Data to include: We are looking for someone to conduct market research for us anonymously into the switchboard/telephone answering service each UK Top 50 Law Firm uses.
We would like the research to be carried out by all means (telephone calls, internet searching etc.).
Firstly, we would like you to call each firm after business hours and keep a record of the responses you receive (i.e. human contact before 10 seconds, human contact after 10 seconds, voicemail, an IVR, an automated recording, no response).
The additional information we require is as follows:
- The current switchboard/telephone answering service provider.
- This is broken down into A = The Law Firm’s own in house switchboard/telephone answering team. B = An in-sourced switchboard/telephone answering service (please provide name of company). C = An outsourced switchboard/telephone answering service (please provide name of company). From this we can narrow down if it is a competitor or strategic partner and thus how to approach.
- Is this switchboard/telephone answering service 24/7/365?
- Current provider's contract term.
- The contact name, telephone number, and email address of the following people in each law firm:
- Head/Director/Manager of IT
- Head/Director/Manager of Facilities
- Head/Director/Manager of Operations
- Head/Director/Manager of Marketing
- Head/Director/Manager of Front of House
- Head/Director/Manager of Finance
- Which of these contacts deals with the switchboard/telephone answering service.
- The law firm's budget year.
We would also provide a spreadsheet in which we would like the results to be presented.
Extra notes:
Industry: Legal
Geographical areas: UK Only
Data to include: We are looking for someone to conduct market research for us anonymously into the switchboard/telephone answering service each UK Top 50 Law Firm uses.
We would like the research to be carried out by all means (telephone calls, internet searching etc.).
Firstly, we would like you to call each firm after business hours and keep a record of the responses you receive (i.e. human contact before 10 seconds, human contact after 10 seconds, voicemail, an IVR, an automated recording, no response).
The additional information we require is as follows:
- The current switchboard/telephone answering service provider.
- This is broken down into A = The Law Firm’s own in house switchboard/telephone answering team. B = An in-sourced switchboard/telephone answering service (please provide name of company). C = An outsourced switchboard/telephone answering service (please provide name of company). From this we can narrow down if it is a competitor or strategic partner and thus how to approach.
- Is this switchboard/telephone answering service 24/7/365?
- Current provider's contract term.
- The contact name, telephone number, and email address of the following people in each law firm:
- Head/Director/Manager of IT
- Head/Director/Manager of Facilities
- Head/Director/Manager of Operations
- Head/Director/Manager of Marketing
- Head/Director/Manager of Front of House
- Head/Director/Manager of Finance
- Which of these contacts deals with the switchboard/telephone answering service.
- The law firm's budget year.
We would also provide a spreadsheet in which we would like the results to be presented.
Extra notes:
Clare R.
100% (1)Projects Completed
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Freelancers worked with
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Projects awarded
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Last project
24 Sep 2015
United Kingdom
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