Overflow Client Care Coordinator (Remote)

A Essx-based residential Building Surveyor practice is seeking a professional and friendly individual to provide overflow telephone support on a flexible, ongoing basis.

This is not a call centre role. We are looking for one dedicated person who can learn our business, understand our services and become a valued extension of our team.

The Role
Answer overflow inbound calls.
Take messages and log enquiries.
Assist homeowners with survey and valuation enquiries.
Generate quotations using our systems.
Escalate specialist enquiries to the relevant team member.
Provide an exceptional client experience.

Full training, scripts and support will be provided.

What We're Looking For
Excellent telephone manner.
Fluent spoken and written English.
Strong customer service skills.
Organised and reliable.
Comfortable using online systems and CRM software.
Available during UK office hours when required.

Property, estate agency, legal, surveying or customer service experience would be advantageous but is not essential.

Workload & Earnings

This is a retained overflow support position operating on a rolling monthly arrangement.

Current call volumes are relatively modest and typically equate to approximately 3–5 hours of telephone activity per month, although this may increase as the business continues to grow.

The successful applicant will receive a monthly retainer together with additional payments linked to call handling activity.

Typical monthly earnings are expected to be in the region of £200–£350+ per month, depending on call volumes and business requirements.

Why Join Us?
Flexible remote working.
Long-term opportunity.
Friendly family-run business.
Full training provided.
Growing company with genuine progression opportunities.
Supportive team environment.
How to Apply

Please provide:

A brief introduction about yourself.
Details of any telephone or customer service experience.
Your availability during UK office hours.
A short voice recording (approximately 60 seconds) introducing yourself.

We are seeking an individual freelancer only and are not looking for agencies or call centres.