Appointment Setter (Evenings) – Warm Leads Only

Appointment Setter (Evenings) – Warm Leads Only
Company: DSD Food Group / Dining Solutions Direct
Location: Remote (UK-based)
Hours: Evenings (e.g. 5pm – 7pm, flexible)
Type: Part-time
About Us
Dining Solutions Direct is part of DSD Food Group, delivering restaurant-quality frozen food direct to homes across the UK. We’re growing fast and need confident, friendly people to speak with potential customers who have already shown interest in what we do.
The Role
You’ll be calling warm leads in the evenings: people who have enquired online, responded to adverts, or are existing/lapsed customers.
Your job is simple: have a friendly conversation, qualify basic information, and book appointments for them to attend our local distribution sites for assessment days.
No cold calling from random lists. No hard selling. Just professional, relaxed conversations with people who already know who we are.
Key Responsibilities
Call warm leads provided by DSD Food Group


Follow a simple script and call flow (training provided)


Ask a few key questions and confirm basic details (name, address, best time for visit / call)


Book appointments into our shared calendar / system


Update notes accurately after each call


Hit simple daily / weekly booking targets


What We’re Looking For
Clear, confident and friendly telephone manner


Comfortable working evenings and speaking to a lot of people


Reliable, organised and able to follow a process


Happy using basic computer systems / CRM after training


Previous telesales, customer service or call centre experience is helpful, but not essential


Must be UK-based with a quiet space to make calls


What You’ll Get
Competitive hourly rate + bonuses for completed / attended appointments


Flexible evening shifts to fit around other work or commitments


All leads provided – no prospecting


Join a growing national food group with progression opportunities for the right people


Hours & Pay
Evening shifts (e.g. Monday to Friday, between 5pm and 7pm – flexible pattern to be agreed)


Minimum 6 hours per week


£20 per hour + bonus per kept appointment (TBC)


How to Apply
Send your CV and a short video message explaining why you’d be great on the phone in the evening