First Contact Customer Service Rep | Appointment Scheduler, Lead Converter

Job Description

Reporting to the Managing Director, your primary responsibility will be first point of contact for all email, e-lead and phone inquiries. Inquiries will be related to leasing residential properties.

Duties & Responsibilities

Answer all phone enquiries and act as a pre-screening agent that determines customer needs, schedules appointments and follows up with existing clients.
Acts as first point of contact for outbound and inbound calls
Utilizes email to interact with prospects, when appropriate.
Provide reactive advice and support to customers that require over the counter advice.
Record all client activity in CRM. This should be done real-time.

Qualifications

A very professional manner and a demonstrated commitment to providing excellent customer service
Good time management and follow-up skills, including, the ability to effectively balance quality and quantity of output
Excellent computer and internet skills, especially email and Sugar CRM
Demonstrated ability to effectively convert leads to contacts and appointments
Strong written and verbal communication skills
Good team player including the demonstrated ability to contribute to and foster a positive team environment
No detectable accent


Hours are 7 days a week 9.00 am – 8.00 pm Central Standard Time (UST -6).

Two Positions Available.

Applications that accompany with a audio voice sample are preferred

Skills Required:
reporting, customer-service, management, sugar-crm, communication-skills, telephone-skills, email-support, call-handling, outbound-sales

Thank you - Lesley - Human Resources