Development of ITIL® OSA and RCV course presentations.

Bid for the development of ITIL® OSA and RCV course presentations.
1. The quote submitted is for the development of either or OSA and RCV training presentations and trainer notes
a. The quote does not require excises
b. Fancy graphics and presentation layouts
c. Student material or other parts of courseware
d. We are interested in quality content (text) in PPTX slides with comprehensive trainer notes only!
NNB: Content is important not format or artwork – we have language specialists and graphic artists that will worry about the look and feel of material – DO NOT WASTE TIME ON THIS – we are not willing to pay for this – so doing so WILL NOT ENHANCE your offering!
2. You MUST be an ITIL Expert who has trained the course in question – we will quickly see if you know the subject and will cancel the contract if you take chances or try to mislead us! If you cannot do the work, do not quote!
3. YOU MUST USE the ITIL 2011 Ed as reference materials! You need your own copies – we will not supply the source materials for you – we are also not interested in paying you to procure this – if you were worth your salt, you would have it in any case!
4. If you use any other material we need the FULL DETAILS OF THE REFENCE USED!!!
5. You will need to sign an NDA
6. You will need to sign a contract in which you relinquish any claim to ownership of the material you developed for us. Once paid – the IP in its totality will be ours.
7. You will, in this contract also guarantee that the content sold to us belongs to you and not your employer or any other party and exempt us from any claims by other parties.
8. We will need proof that you are an accredited trainer for the course that you develop.
9. If you infringe the rights of another party by committing plagiary – we will notify the Examination Institute that accredits you of the fact (and you may lose you trainer accreditation – so please do not mess around by committing plagiarism).
10. We prefer bulleted slides – although sometimes this is not possible – try to refrain from writing long paragraphs on slides.
11. Do not copy and paste text from the ITIL® books if possible.
12. Paraphrase if you need to list a number of items or explain a subject.
13. Make sure that you include copyright notice and references to the ITIL® material even if it is paraphrased! (see samples below)
a. If direct text as in the book, use the following reference method: (© Crown copyright 2011 - Reproduced under licence from the Cabinet Office. SO 8.4 - Operational staff in Service Design and Service Transition)
b. Paraphrased or based on text in the book use the following: (© Crown copyright 2011 - Reproduced under licence from the Cabinet Office. Paraphrased from SO 8.4 - Operational staff in Service Design and Service Transition)
14. All slides must have comprehensive notes – this is typically, what the trainer would say to the class when discussing the slide. Please note:
a. This can’t be a copy of the slide or even the content of the slide in full sentences!!
b. You also need to include copyright notices on the notes pages as in the example above.
15. VERY IMPORTANT – IF ANYTHING IS BASED ON ANY THING THAT YOU READ IN THE ITIL BOOKS YOU USE THE REFERECE METHOD ABOVE!!!
16. ONLY TEXT THAT IS NOT BASED ON THE ITIL MATERIAL – e.g. an example based on your own experience needs no reference to ITIL® materials
17. Do not re-draw figures, tables or pictures – merely crate a text box with a detailed reference to the picture/table in question – Please include page numbers. REALLY DON’T DRAW PICTURES UNLESS IT’S A PICTURE NOT IN THE BOOKS!!!
18. On every slide include a text box which explains which part of the syllabus this slide refers to, e.g.;
a. This slide supports syllabus requirement – “add reference here” e.g (OSA01 - The value to the business of OSA activities Core Guidance References – SO 1.1 )
b. This block will be deleted once reviewer are satisfied that requirements are meat
19. We are asking for quotes to develop new material for the following courses:
a. OSA (syllabus 5.2)
b. RCV (Syllabus 5.2)
c. You can quote for both but please do so per course.
d. We reserve the right to accept both of one of the quotes.
e. Copies of syllabus can be supplied if you don’t have them
20. Slide quantities as follows:
21. OSA
a. Learning Unit OSA01: Introduction to operational support and analysis - Min 10 slides required
b. Learning Unit OSA02: Event management – Min 25 slides required
c. Learning Unit OSA03: Incident management -Min 45 slides required
d. Learning Unit OSA04: Request fulfilment -Min 40 slides required
e. Learning Unit OSA05: Problem management -Min 45 slides required
f. Learning Unit OSA06: Access management - Min 25 slides required
g. Learning Unit OSA07: The service desk - Min 35 slides required
h. Learning Unit OSA08: Functions and Roles -Min 40 slides required
i. Learning Unit OSA09: Technology and implementation considerations -Min 20 slides required
22. RCV
a. Learning Unit RCV01: Introduction to release, control and validation (RCV) -Min 10 slides
b. Learning Unit RCV02: Change management -Min 40 slides
c. Learning Unit RCV03: Service asset and configuration management (SACM) - Min 35 slides
d. Learning Unit RCV04: Service validation and testing - Min 40 slides
e. Learning Unit RCV05: Release and deployment management (RDM) -Min 40 slides
f. Learning Unit RCV06: Request fulfilment -Min 20 slides
g. Learning Unit RCV07: Change evaluation -Min 20 slides
h. Learning Unit RCV08: Knowledge management (KM) - Min 35 slides
i. Learning Unit RCV09: Release, control and validation roles and responsibilities - Min 20 slides
j. Learning Unit RCV10: Technology and Implementation Considerations -Min 25 slides