Customer Services VA - Interesting Role

We are a UK based wedding business and require a VA to help us process customer orders and ensure customer satisfaction from order to delivery.

The role will involve speaking to customers after they have placed an order and confirming details of their booking. Speaking to them at regular intervals and answering questions they may have.

We require cover Monday to Friday; customers may e-mail or call at anytime and work varies on a week by week basis, so it is vital that the VA chosen understands the need for flexibility and that although much of the work can be pre-scheduled, some work will be on an as-required basis.

Our arrangement with our current VAs is that we pay for work completed on a bill per minute basis, based on an hourly rate of £10.00 per hour.

Please no timewasters, only apply if you are REALLY customer focussed and meet all of the criteria above. We are looking for someone who really loves customer interaction, who can make our customers feel really special. You must be really organised too!

VA must have access to a VOIP phone system, or be prepared to use one of ours on loan (you will need a spare ethernet port).

Experience with CRMS, and basic office applications essential.

Hours will vary from 2-10 hours per week. Additional work and duties may be available to the right candidate after the first couple of months.

When applying, please tell me us why you'd be so great for our company - and include a telephone number that we can contact you on to have a chat about the role.

UK applicants only who meet all of the above criteria.

Closing date for this role is Saturday 4th August, to commence training and work during the week of 06/08/2012.