Contact Center & BPO Program Manager - “Virtual/Remote”

Contact Center & BPO Program Manager - “Virtual/Remote”
Job Functions
• Oversees and develops work statements, scope/priority definitions and the creation of budgets and schedules for large complex programs. Develops documents with appropriate standards and client requirements and needs.
• Oversees the selection of assigned personnel for projects. Ensures communication and understanding of deadlines, assignments and objectives. Acts as point of contact with client program management.
• Performs ongoing review of program status; identifies risks. Documents program progress including implementation, timelines, issues, risks and successes to maintain program course. Assesses results and determines and implements risk mitigation solutions as appropriate.
• Maintains grade and quality of program deliverables within defined and agreed upon program requirements. Identifies and resolves matters of significance impacting the productivity of several large, complex, global programs. Oversees and implements changes and adjusts as appropriate.
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