Customer Service for E-Commerce (native German-speaker)

Del‌ ‌Decus‌ ‌Enterprises‌ ‌is‌ ‌a‌ ‌pioneer‌ ‌in‌ ‌the‌ ‌European‌ ‌natural‌ ‌cosmetics‌ ‌online‌ ‌market.‌ ‌
Sustainability,‌ ‌customer‌ ‌focus,‌ ‌team‌ ‌work‌, ‌and‌ ‌excellence‌ ‌are‌ ‌key‌ ‌pillars‌ ‌of‌ ‌our‌ ‌company’s‌ ‌
culture.‌ ‌These‌ ‌influence‌ ‌our‌ ‌decision-making,‌ ‌thinking‌, ‌and‌ ‌acting.‌ ‌

Working‌ ‌at‌ ‌Del‌ ‌Decus‌ ‌means‌ ‌feeling‌ ‌empowered‌ ‌to‌ ‌make‌ ‌a‌ ‌difference‌ ‌and‌ ‌inspired‌ ‌to‌ ‌bring‌ ‌
innovation‌ ‌and‌ ‌sustainability‌ ‌to‌ ‌the‌ ‌beauty‌ ‌industry.‌ We‌ are currently looking for a reliable and customer-oriented ‌professional ‌–‌ ‌like‌ ‌yourself - to bring value to our customer support team.


We are looking for a reliable and customer-oriented employee in customer service. Our products are sold online via Amazon Europe and our website.

Area of responsibility:
- Mail support for our natural cosmetics brand: friendly and courteously taking care of the customers & finding the best possible solution for customers.
- Amazon Support: here requests have a time limit of 24h; so you should be extremely reliable.

You should have the following traits and skills:
- Essential: German as a native speaker or C1 level
- Good English skills are important
- Further language skills are a plus but not mandatory (Amazon in French, Spanish + Italian).
- Customer-oriented way of working; It is easy for you to put yourself in other people´s situations.
- You are able to solve "conflicts" with understanding and respect
- Responsible & high availability
- Knowledge to Zendesk is a plus

The weekly hours are approximately 25-30 hours with the availability on weekends.

If you feel like you would fit we´re happy to receive your application!