Real-Time Customer Success Collaboration Assistant

I am looking for an experienced Customer Success professional to support our team in real time during customer onboarding, support calls, and account reviews.

Our business provides a SaaS platform for small and mid-sized companies. We need someone who can join customer calls, help answer product and process questions, take clear notes, and make sure each customer receives timely follow-up.

Key responsibilities:
- Join customer onboarding and support meetings when needed
- Help guide customers through product setup and best practices
- Record action items, customer concerns, and feature requests
- Send follow-up emails and keep customer records updated
- Identify customers who may need extra support or training
- Work with our product and support teams to resolve customer issues
- Help create simple customer guides, FAQs, and onboarding materials
- Provide a short weekly report on customer feedback, risks, and progress

Requirements:
- Experience in Customer Success, Account Management, or SaaS Support
- Strong spoken and written English
- Comfortable speaking with customers on Zoom, Google Meet, or Teams
- Experience with CRM tools such as HubSpot, Salesforce, or Zoho
- Organized, responsive, and able to work during agreed business hours

Please share your relevant experience, availability, hourly rate, and an example of how you helped improve a customer’s experience.