IT Support Engineer

Please read the following requirements carefully. ONLY LOOKING FOR FULL-TIME ENGINEER BASED IN INDIA

We will not reply if you do NOT meet the following criteria:

Office 365 Administrator console experience - 2 to 4 years experience minimum

EXAM- AZ-900 certificate

Azure Active Directory

Windows server

MCSE certificate

Desktop Support experience 5 to 7 years minimum

Work from Home

Shift: Available during UK hours and must be flexible working any hours (01:00 am to 9:30 am and 9:00 am to 5:30 pm) Monday to Friday and on-call on Weekend (Saturday and Sunday)

Please only apply if you meet the following:

On-call and rota hours (day, night shift and weekend cover/hours)
8+ years experience in L1, L2 and L3 desktop support or IT Support day-to-day
Office 365 Admin portal experience of 2 to 4 years
Worked in helpdesk environment or IT solution
MCSE 2003, 2008 or 2012
Subject matter expertise in Azure, Office 365 administration, Intune, and Microsoft Defender endpoint security
Degree qualified
Good troubleshooting skills
Work independently and think out of the box to resolve issues
Good spoken and written English
Available during UK hours and must be flexible working any hours
Your own laptop and internet (good and reliable internet)
Be able to invoice for your work on a monthly basis and be paid by bank transfer

The day-to-day duties will include telephone, email and remote support. You should have a minimum of 8+ years of experience in IT and it will be advantageous if you have worked for an IT solution company in the past.

Providing 1st, 2nd and 3rd line technical support queries professionally and efficiently, maintaining a high degree of customer service
Taking ownership of user problems, performing technical diagnoses and fixing issues either remotely or on-site
Working in a helpdesk environment
Windows 7, 8 and 10
Office 365 issues
Desktop support, installation and maintenance
Network troubleshooting - Firewall, router and switches knowledge and experience
Windows Server 2008 to 2019 knowledge
Active Directory, DHCP, DNS, Office 365 and General troubleshooting
MS exchange basic knowledge
MS Office, anti-virus and other application install and support knowledge
Hands-on experience on user administration & management (AD, O365, VMWare, etc.)
Willingness to work on Desktops issues (in domain environment)
Office 365 services and support
General networking and troubleshooting skills
Documenting calls on the call logging system
Attention to details
On-call

The ideal candidate should be technically competent, motivated and capable of communicating with clients in plain English both verbal and written as well as technically. We will provide you with a hosted telephone.