I need help configuring Zendesk Support

I am new to Zendesk and was wondering if there is anyone/company who has experience setting up Zendesk Support. I'd like to go over how my business operates and setup Zendesk support to make my business more efficient. I need help with setting up views, business triggers, macros, SLA rules, custom notifications for internal/external team.

Please share your experience working with Zendesk when responding.

Thanks,

Sam