German-speaking customer support

We are a logistics company working with German clients and looking for a bilingual
freelancer (German + English) to handle inbound calls and provide customer support.
You will represent our company, consult clients about shipment status, solve their questions,
and forward information to our team.

Responsibilities:
Answer inbound calls from German-speaking B2B clients.
Consult on logistics topics (delivery times, pricing, shipment status).
Enter client data into Google Sheets (instead of CRM).
Forward client requests to internal managers.
Maintain a professional and friendly company image.

Requirements:
German level B2–C1 (spoken and written).
English level B1+ (for internal communication).
Previous experience in customer service or logistics is a plus.
Availability during CET working hours (09:00–15:00, Monday–Friday).
Average workload: 4–5 calls per day.
Reliable internet connection and a quiet workspace.
Ability to work with tools like: IP telephony, Softphone, Telegram/WhatsApp, Excel/Google
Sheets.

Conditions:
Remote freelance work (part-time).
Trial period: 1–2 weeks.
Payment: €15/day for availability + €10/hour for active call time.