Amazon Plan of Action - need help reactivatng my account as it i

Hi i have submitetd a detailed plan of action but i have received this from Amazon if there is anyone that can help:

Hello,

We received your submission but do not have enough information to reactivate your account at this time. To reactivate your account, please send the following:

-- Greater detail on the root cause(s) of shipments being damaged
-- Greater detail on the actions you have taken to resolve shipments being damaged
-- Greater detail on the steps you have taken to prevent shipments being damaged
-- Greater detail on evidence or examples that demonstrate that your account has complied with our policy.
-- Greater detail on the root cause(s) of buyers not receiving orders or late receipt of orders.
-- Greater detail on the actions you have taken to resolve buyers not receiving orders or late receipt of orders.
-- Greater detail on the steps you have taken to prevent buyers not receiving orders or late receipt of orders going forward.
-- Greater detail on evidence or examples that demonstrate that your account has complied with our policy.

thanks