Phoenix - Your AI AssistantVA for award winning training academy in Botox and Dermal fillers
- Posted:
- Proposals: 9
- Remote
- #2335222
- Awarded
Dunfermline 
Description
Experience Level: Entry
Virtual Assistant for award winning training academy in Botox and Dermal fillers
***YOU MUST BE BASED IN THE UNITED KINGDOM TO APPLY FOR THIS ROLE***
About us:
Award winning training academy in Botox and Dermal fillers
Due to company growth, we are looking for someone confident, personable and efficient to take bookings by phone/email, be committed to detailed data entry and manage customer support through email and our live chat system. Our customers are looking to make a booking, change a booking, learn about our pricing, or they may have a complaint. This is a customer facing role, you will also be required to liaise directly with our Directors and other administrative members of the team.
Customers will be wanting to book courses and medical treatments, we also run an online e-learning platform that requires trouble shooting and user profile management.
You will be asked to undergo a one-week induction period to learn about all courses and treatments available. You do not need to be clinical for this role.
SKILLS AND EXPERIENCE:
- Experience in customer support or booking
- Friendliness and exceptional communication skills
- Knowledge and use of Excel spreadsheets, GDrive and ideally WordPress
- MUST have and be able to use WhatsApp
- Must be organised and pick up new concepts rapidly i.e. treatments and courses available in training academy
- Must be sales driven or have experience within a sales environment
- Must be efficient at taking payments through PayPal, sending invoices, keeping email inboxes up to date and emailing customers
SALARY AND REQUIRED HOURS: You should be available from 0900-1700 but will not be required to work all these hours. Hours will fluctuate during busy months and quieter periods, you will also be asked to cover other staff members. You will be offered £10-£12 per hour for this role.
OTHER ROLE SPECIFIC DETAILS:
In you proposal please also offer an example of when you have had to present the skills listed in our brief along with your availability.
***YOU MUST BE BASED IN THE UNITED KINGDOM TO APPLY FOR THIS ROLE***
About us:
Award winning training academy in Botox and Dermal fillers
Due to company growth, we are looking for someone confident, personable and efficient to take bookings by phone/email, be committed to detailed data entry and manage customer support through email and our live chat system. Our customers are looking to make a booking, change a booking, learn about our pricing, or they may have a complaint. This is a customer facing role, you will also be required to liaise directly with our Directors and other administrative members of the team.
Customers will be wanting to book courses and medical treatments, we also run an online e-learning platform that requires trouble shooting and user profile management.
You will be asked to undergo a one-week induction period to learn about all courses and treatments available. You do not need to be clinical for this role.
SKILLS AND EXPERIENCE:
- Experience in customer support or booking
- Friendliness and exceptional communication skills
- Knowledge and use of Excel spreadsheets, GDrive and ideally WordPress
- MUST have and be able to use WhatsApp
- Must be organised and pick up new concepts rapidly i.e. treatments and courses available in training academy
- Must be sales driven or have experience within a sales environment
- Must be efficient at taking payments through PayPal, sending invoices, keeping email inboxes up to date and emailing customers
SALARY AND REQUIRED HOURS: You should be available from 0900-1700 but will not be required to work all these hours. Hours will fluctuate during busy months and quieter periods, you will also be asked to cover other staff members. You will be offered £10-£12 per hour for this role.
OTHER ROLE SPECIFIC DETAILS:
In you proposal please also offer an example of when you have had to present the skills listed in our brief along with your availability.
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