Phoenix - Your AI AssistantOne-time Technical Support Consultant
- Posted:
- Proposals: 11
- Remote
- #4483217
- Open for Proposals
Frankfurt am Main 
Description
Experience Level: Expert
Estimated project duration: 3 - 4 weeks
I'm looking for an experienced One-time Technical Support Consultant to investigate and resolve complex technical issues for internal and external clients.
What you'll do:
• Investigate complex access, configuration, compliance, and functionality issues escalated from clients
• Professionally respond to written and verbal requests from clients and internal teams
• Document research, client communication, and issue resolution accurately
• Handle post-promotion testing and provide on-call support for urgent requests
• Assist in support improvement efforts and training alongside developers and technical staff
If you're organised, detail-oriented, and experienced in technical support, send me a proposal!
What you'll do:
• Investigate complex access, configuration, compliance, and functionality issues escalated from clients
• Professionally respond to written and verbal requests from clients and internal teams
• Document research, client communication, and issue resolution accurately
• Handle post-promotion testing and provide on-call support for urgent requests
• Assist in support improvement efforts and training alongside developers and technical staff
If you're organised, detail-oriented, and experienced in technical support, send me a proposal!
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