Digital Account Manager & Administrator - Maternity Cover

We are looking for an extraordinarily organised person to join our team to support on the everyday running of client accounts and business administration across our digital marketing agency based in Cheltenham, alongside our team now spread across the UK.

This position will be tasked with handling the day to day running of client accounts by organising other team members, campaign planning, assisting with reporting and giving clients updates on performance.

Alongside this we are looking for the team member to support with invoicing clients, chasing payments and managing budgets.

We are looking for someone who has experience or a very clear understanding of all aspects of digital marketing, including Google Ads, Facebook & Instagram Ads, Email, SEO and organic social media, and can communicate tasks clearly to the wider team and clients.

The role will also involve:

Handling day to day client enquiries and ensuring any tasks are actioned by yourself or other team members
Giving weekly updates to clients via Slack and email
Collating insights and data from team members and creating weekly and monthly client reports
Copywriting for email campaigns
Sourcing imagery and video content to be used in marketing campaigns
Using project management tools (Slack, ClickUp and Google Sheets) to plan future campaigns and ensure all team members are aware of / working to strict timelines
Presenting confidently when joining our team on client video calls
We are looking for someone who is:

Based within the UK
An organisation obsessive and extremely proficient in written and spoken English
Familiar with Google Ads, Facebook Ads, social media, email campaigns and can speak about them fluently when reporting on performance, acting as an intermediary specialists and clients
Available remotely from Monday-Friday, 9-5, and can respond to client or internal emails in a timely manner
Confident and polite when speaking with clients, both across email, telephone and video call
Has experience working in a marketing role - either in house or in agency
Extremely organised and proactive, taking the initiative to follow up or work with the remote team as needed
Occasionally available to attend client meetings
This role will involve around 1-1.5 days per week as maternity cover for a minimum 4 month basis from March-July , with a potential opportunity to stay on past this depending on performance