Customer Review & Follow-Up Assistant - Ongoing Work

We are a UK-based online home improvement retailer looking for a friendly and reliable assistant for ongoing part-time customer follow-up work.

The role will primarily involve:

Working from a spreadsheet of customers who have recently purchased from us.
Making friendly outbound calls to check that customers are happy with their purchase and inviting them to leave us a review.
Emailing customers the relevant review invitation/link.
If a customer has an issue or is unhappy, simply recording the details and passing them back to our UK customer service team to handle.
Keeping basic records of calls, reviews and customer feedback.

This is not cold calling or sales. You will only be contacting existing customers who have already purchased from us.

Payment

This role is commission only, paying £5 for each genuine published review that mentions your name, paid monthly against invoice.

The review does not need to be positive — the name mention is simply how we track which reviews have resulted from your follow-up work.

We anticipate approximately 3 hours per day / 15 hours per week initially, although this may vary depending on customer volumes.

As a guide, we would expect earnings to be approximately £10–£20 per day, although this is not guaranteed and will depend on the number of customers contacted and reviews received.

Requirements
- Excellent spoken English with a clear, friendly telephone manner
- Comfortable making outbound customer calls
- Reliable and able to work independently
- Basic spreadsheet/computer skills
- Available during UK business hours

We are still finalising the exact process, so there is scope to develop the role with the right person.

We are looking for someone personable and dependable who would like regular, long-term ongoing work.