Course Administrative Assistant

***YOU MUST BE BASED IN THE UNITED KINGDOM TO APPLY FOR THIS ROLE***

About us:
Award winning training academy in Botox and Dermal fillers - Acquisition Aesthetics

We are looking for someone organised, reliable, personable and efficient to assist with course bookings and course administration for our academic. The role will include:
- Mailbox management
- Managing & updating spreadsheets & internal processes
- Attending regular team calls
- Updating documents and website backend
- Pre/post course processes, emails and sending documents
- Graduate certificate management
- Updating all external platforms with course dates
- Dealing with customer technical issues (e-learning) and complaints
- Chasing payments
- Management of trackers and course process systems and our SOP's


You will be required to liaise directly with our Directors and our operations manager(s).

If successful, you will be asked to undergo a two-week induction period to learn all of our processes and course structures. You do not need to be clinical for this role, though knowledge or experience of aesthetics and / or education would be a bonus.

SKILLS AND EXPERIENCE:
- Experience in customer support or booking
- Friendliness and exceptional communication skills
- Knowledge and use of Excel spreadsheets, GDrive and ideally WordPress
- MUST be able to use WhatsApp/ Slack
- Must be organised and pick up new concepts
- Must be efficient at taking payments via virtual terminals, sending invoices, keeping email inboxes up to date and emailing customers
- Must be available to answer internal and external communication via email on week days and occasional weekend work (minimal)
- Must be a self starter and will be efficient to implement own reminders and deadline without input from the management team.


SALARY AND REQUIRED HOURS:
This is a freelancer role. You should be available on weekdays from 9am - 5pm but will not be required to work all these hours. Hours will fluctuate during busy months and quieter periods, you may also be asked to cover other staff members. You will be offered £12 per hour for this role and will contracted for 20 hours per month.

OTHER ROLE SPECIFIC DETAILS:
In your proposal please also offer an example of when you have had to present the skills listed in our brief. Please also outline your availability and your experience in similar VA roles.