Comment analysis & categorisation
- or -
Post a project like this2315
£40(approx. $50)
- Posted:
- Proposals: 3
- Remote
- #1802099
- Completed
Description
Experience Level: Entry
Estimated project duration: 1 day or less
Task: To read customer comments and classify them into the appropriate grouping(s) to help with analysis.
Accuracy is key with this task and quality will be checked.
Comments can be both positive and negative at the same time.
Because of this we need someone who will be able to pick up on the nuances and make sure everything is correctly allocated.
For example, if the comment was "I've had better pints before but the staff were lovely and really helpful and the bar its self is a great venue" this would be categorised as a negative for drink but positive for staff and venue.
Our system is easy to use – for each comment you will be emailed a unique link.
You click the link and it opens the page. The comment will be at the top.
You can then click the options to categorise each comment.
Positive options are on the left, negative on the right.
The categories are broken down into 8 sections to make it easier to find the ones you want.
In total there are around 40 different possible categories that a comment could be allocated to.
Comments can range in length from 8 to 2000 characters. Average is 150.
Initially this would be a fixed price project with 216 reviews to categorise. I'd expect this to take around 4 hours to complete.
If quality and accuracy of work is sufficient there is the possibility of ongoing work in the future.
Accuracy is key with this task and quality will be checked.
Comments can be both positive and negative at the same time.
Because of this we need someone who will be able to pick up on the nuances and make sure everything is correctly allocated.
For example, if the comment was "I've had better pints before but the staff were lovely and really helpful and the bar its self is a great venue" this would be categorised as a negative for drink but positive for staff and venue.
Our system is easy to use – for each comment you will be emailed a unique link.
You click the link and it opens the page. The comment will be at the top.
You can then click the options to categorise each comment.
Positive options are on the left, negative on the right.
The categories are broken down into 8 sections to make it easier to find the ones you want.
In total there are around 40 different possible categories that a comment could be allocated to.
Comments can range in length from 8 to 2000 characters. Average is 150.
Initially this would be a fixed price project with 216 reviews to categorise. I'd expect this to take around 4 hours to complete.
If quality and accuracy of work is sufficient there is the possibility of ongoing work in the future.
Jack B.
100% (9)Projects Completed
6
Freelancers worked with
7
Projects awarded
57%
Last project
11 Feb 2019
United Kingdom
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