Phoenix - Your AI AssistantAmazon has suspended my Seller Account, I need help reinstating my account
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have already sent a proposal. Description
Experience Level: Intermediate
Amazon has suspended my Seller Account, I need help reinstating my account
have contacted Amazon seller support team and they have emailed me asking to inform them on how can I be a better seller on Amazon, as they normally give one chance to explain how can you be a better seller, I need someone professional to help me with writing to them,
Below is the email that Amazon sent me,
Hello,
We appreciate the information you have provided. However, a review of your account indicates you have listed against detail pages that do not exactly match your items. Before we can consider reinstatement of your selling privileges, please provide us with a detailed account of the steps you will take to ensure your listings comply with our policies.
All sellers are responsible for listing items on a product detail page that accurately describes the item in all respects. This includes, among other aspects, brand, manufacturer, UPC, model number, edition, quantity, packaging, and color. Sellers cannot list an item that does not match the detail page even if the differences are described in the listing comments.
What you can do
Respond to this message with a plan of action that includes the following:
1. Description of the issues that caused the complaints.
2. Explanation of the steps you have taken to resolve the issues and ensure that similar complaints won’t happen again.
3. Any additional details you would like us to know.
For information on creating and submitting your plan, search “Appeal the Removal of Selling Privileges” in Seller Central Help.
What happens next
We’ll review the information you send and get back to you with an answer as soon as possible. When we respond, we may ask you for additional details or to revise your plan of action. If your plan of action sufficiently addresses the complaints, we will consider reinstating your selling privileges.
Learn more
Sellers should understand our policies regarding listing items accurately. To learn more, search “Prohibited Seller Activities and Actions” and “Product Detail Page Rules” in Seller Central Help.
We look forward to hearing from you.
Sincerely,
Amazon Payments
have contacted Amazon seller support team and they have emailed me asking to inform them on how can I be a better seller on Amazon, as they normally give one chance to explain how can you be a better seller, I need someone professional to help me with writing to them,
Below is the email that Amazon sent me,
Hello,
We appreciate the information you have provided. However, a review of your account indicates you have listed against detail pages that do not exactly match your items. Before we can consider reinstatement of your selling privileges, please provide us with a detailed account of the steps you will take to ensure your listings comply with our policies.
All sellers are responsible for listing items on a product detail page that accurately describes the item in all respects. This includes, among other aspects, brand, manufacturer, UPC, model number, edition, quantity, packaging, and color. Sellers cannot list an item that does not match the detail page even if the differences are described in the listing comments.
What you can do
Respond to this message with a plan of action that includes the following:
1. Description of the issues that caused the complaints.
2. Explanation of the steps you have taken to resolve the issues and ensure that similar complaints won’t happen again.
3. Any additional details you would like us to know.
For information on creating and submitting your plan, search “Appeal the Removal of Selling Privileges” in Seller Central Help.
What happens next
We’ll review the information you send and get back to you with an answer as soon as possible. When we respond, we may ask you for additional details or to revise your plan of action. If your plan of action sufficiently addresses the complaints, we will consider reinstating your selling privileges.
Learn more
Sellers should understand our policies regarding listing items accurately. To learn more, search “Prohibited Seller Activities and Actions” and “Product Detail Page Rules” in Seller Central Help.
We look forward to hearing from you.
Sincerely,
Amazon Payments
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