** Work effectively in a high volume, sales-orientated environment.
** Have strong oral and written communication skills.
** Use Microsoft Office products like MSWord, Excel and the Internet quite extensively in the course of my work.
** Collation and reporting of data at regular intervals.
** Self-motivated and results-orientated and paying attention to detail.
** Deal with calls from authorisation centres and merchants regarding processing of transactions.
** Handle a wide range of customer queries regarding day-to-day running of their card accounts.
** Ensure all opportunities are maximised for the promotion of a variety of products and services.
** Handle complicated customer queries and, where necessary, referring customers to supervisors.
** Maintain a high level of product knowledge and awareness of organisation wide activities.

Areas covered: North West - Chester