Important changes to our seller refund policy

5 Feb 2018 (updated 27 Sep 2021)
< 1 min

We have heard you loud and clear, and we’re thrilled to let you know that we’ve fixed all of the following refund issues.

Remember those frustrating moments when you were penalised for refunds that were no fault of yours? We know that’s unfair, and it won’t happen again.

From now on, refunds in the following scenarios will not impact your CERT score, loyalty points or the LeaderBoard results.

You won’t be affected in any way:

  • When a Buyer requests a refund because they awarded the Job by mistake;
  • When a Buyer requests a refund because they bought your Hourlie by mistake;
  • When a Buyer requests a refund because the Job was completed, but there are funds left in their escrow;
  • When a refund was issued automatically in an Hourlie WorkStream because the Buyer was deactivated;
  • When a refund was issued automatically in a Job WorkStream because the Buyer was deactivated;
  • When a refund was issued automatically because your Job/Hourlie was moderated;

We’re working tirelessly to improve your experience of using our freelancing platform. If you have any feedback or ideas that you’d like to share with us, please use the comments section below.

Thank you,
— PPH Team

2 people found this helpful 1 Star

Related