Virtual Assistant - Carpet Cleaning Company

We are a family-run, top-end carpet cleaning company based in Hampshire.
Our customers are John Lewis and Waitrose shoppers and they love us for the excellent quality of work that we do and the service which we provide.

We go about our business by 'always' offering/carrying out a free in-person carpet cleaning inspection first. After the inspection, the technician leaves the homeowner with a copy of the quote and we follow up with a phone call the next day.


We need a virtual assistant who can take care of the following:

Incoming telephone calls are handled by our telephone answering service. Messages would then be passed onto yourself to call them back to either schedule their carpet inspection (via our online CRM - Capsule), or to schedule an actual carpet clean.

Incoming requests for carpet inspections via our website would be delivered via email. That would require a call-back at your earliest convenience to do the same.


Whilst the nature of our business is very soft sell, we still need someone who is able to communicate strongly and effectively and meet expected goals. (e.g getting first-time enquiries to accept a free, no-obligation carpet inspection where they will then be able to have a 100 accurate quote for cleaning).


Currently we are loosing out on business as we are not getting back to enquiries over the weekend. Whilst we wouldn't stipulate that our VA had to work all weekend, what we would like is for the VA to 'check in' once, maybe twice on a Saturday/Sunday so as to keep abreast of all enquiries.

We would also need our VA to take care of all follow-up calls.
Generally we schedule all carpet inspections on a Monday, with the follow-up calls needing to be made on a Tuesday. If for what ever reason a home-owner was not contactable, then you would need to take care of re-attempting until such a time that contact is successfully made.