Joanne Leighton (

Work Status

Freelancer / Self-Employed

Job History

Jobs Open:0
Jobs Posted:3
Jobs Awarded:3
Paid Out:$1,497
 
Rating:

Reviews: 2   from 1 Client
 

Hourly Rate: $14

Jobs Won:2
Jobs Cancelled:0 Help? Longest Job:
2 months

Member Since:Oct 2010

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Joanne Leighton (
 
Virtual PA

Blackburn, United Kingdom
Virtual Assistant for Kavit Haria

About Me

Over 20 years experience in administration, data entry, order processing and customer service:
Previous positions include:
Hospital Administrator
Customer Support Manager
Personal Assistant
Territory Sales Manager
Office Manager

Areas covered: Remote / Blackburn

Company name: EverTask

Industry type:

Employees at your company: 1

Skills

PPH Certified PPH Certified Self Certified Self Certified
Skill Name Experience Proficiency (scale 1 - 10) Ranking
15+ Years
15+ Years
15+ Years
Speed typing > 70 WPM
15+ Years
15+ Years
15+ Years

Job Ratings

  • Overall Rating
  • Work Quality
  • Expertise/Skill
  • Timeliness
  • Communication
  • All Time
  • Last 6 Months
  • -
  • -
  • -
  • -
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Job Reviews on PPH

by Gordon W on 26 Oct 2011

Excellent efficient worker - very happy to work with again.

by Gordon W on 12 Sep 2011

Recommended freelancer . excellent communication . prompt and efficient . Many thanks
View more 

Work Experience

Hospital Administrator (now bank)
Part of the Cambian Group the hospital is one of the largest across the country and I am responsible for the total HR function within the ward. This includes:
Payroll for approximately 60 employees
Employment / CRB & reference checks
Patient finances
Any IT issues arising within the hospital
Totally co-ordination of all the administration procedures including CQC regulations and risk assessments
I also do bank shifts as a Support Worker working directly with the patients..

Customer Support Manager
I had overall responsibility of the sales support section within the business. This includes the coordination of all administration for the Sales Managers and Directors to include customer quotations, diary planning, and PA Support including all planning for monthly management and sales meetings. A major part of the role is to liaise directly with customers at all levels and to be involved with hospitality when required.
I also complete weekly and monthly company figures to support the management in realising growth potential within the market.

Personal Assistant
Key responsibility was the co-ordination of the complete sales support function of the company including PA support to the Managing Director, Sales Director and 5 Business Development Managers.
Main areas of responsibility included:
Weekly / Monthly company sales figures
Internal communication within all departments
Focus on customer service and sales development
Project Management
These areas are not exhaustive and my role covered a vast administrative / customer service and sales function.

Education

Intensive Training in all aspects of Telesales & Fieldsales
Selling Skills
Total Quality Management
Management Development Supervisory 1
Management Development Supervisory 2
Telesales Training and Development
Steps to the call
Appraisal Techniques and Implementation
Quality System Audit Training
Call Centre training � systems and call handling
Excel Intermediate and Advanced
Managing Violence & Aggression
First Aid / Fire Safety / Food Hygiene / Mandatory
ISA (POCA / POVA)

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