Having worked as an Operations Manager for a prominent Oil & Gas Data Management company for many years, has endowed me with excellent people management and conflict resolution skills.

Work as a consultant for a number of years has honed technical document writing expertise and remote troubleshooting skills.

I have worked closely with management, directors, sales teams, both in the UK and USA.....successfully influencing decisions and company direction.

I have had a long and varied career to date in the IT Industry. My career to-date has focused on balanced experience, customer support & an excellent understanding of the industry.

Whilst based in the Gloucester area, I am able to travel and or provide home based remote support.

I also have a current CRB and held previous SC clearance.

I offer the following services support

General IT Support
(12+ Years of PC Hardware & Software Diagnostics experience)
* Remote Support
* Connectivity Support (wireless, wired, networking)

* Oil Rig & Offshore networking, training and troubleshooting experience
* Relational database experience
(Lotus notes and Microsoft Dynamics in particular)

* BOM (Bill Of Materials) experience
* Access Control List (ACL) Experience
* ETL Techniques & Data warehousing experience
* Virus, spyware and malware removal expertise
* Data Recovery experience
* Data Management expertise
* Data Archiving expertise
* Networking Experience (Routers, LANS, Wireless configuration)
* Setup & Resolving Internet Connectivity Issues (Cable, ADSL)
* Remote Support (VNC, remote desktop, web based )
* KVM Setup (Software & Hardware Based)

Areas covered: Gloucester, South West... anywhere for remote support / writing