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Customer Followup Calls

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Client Details

Andre CAdd to My Stars United Kingdom
United Kingdom
Member Since:
Last Login:
Feb 2010
17/11/10
Jobs Posted:
Jobs Awarded:
Total Paid Out:
5
1
$395

Job Details

Category: Marketing/Sales/PR > Customer Service
ID: 17860
Title: Customer Followup Calls
Location: Remote

Job Description

Hi,

We need someone to make courtesy \'followup\' calls to customers of our Autocentre.

Within 3 days of the customer\'s car being repaired, he/she should be called to make sure everything is okay and to ask some basic scripted questions about the experience and record details missing from our database (such as email address etc).

This would be a 3 month contract ( following a weeks trial) that we may look to extend if successful.

We would expect between 5 - 10 calls per day. Each call should last no longer than 5 minutes plus time spent recording the details and/or providing feedback by email to our service team.

So this would fit perfectly as an \'add on\' activity to a flexible freelancer.

We would prefer a \'price per successful call\' quote (please note that we would expect 3 attempts to be made to contact a customer on 3 separate occasions before being abandoned)

We have run a successful trial period for this activity in-house but would now like to outsource it.

Many thanks,
Andre

Job Budget

Job type: Fixed Price Job
Budget range: Not specified
Budget type: Fixed Fee

Additional Information

Approx start date after Bid is selected: Within one week
Attached files: None
Bidding ends: Bidding Closed
Job posted: 08/02/2010 05:29 pm

Bidding activity on this Job

Bids: 23
Who has Bid:
Tracy H United Kingdom
Samantha C United Kingdom
Shawn M United Kingdom
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Clarification Board


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V.H.
By V.H. on 23/02/2010 09:44 am Report This Message
Hi

I bid for this job and just wondered if you had made a decision on this yet?

Thanks for your help

Regards

Vicki
 
 
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J.P.
By J.P. on 09/02/2010 07:46 pm Report This Message
Hi

I am based in Hampshire and am available immediately - i have a couple of questions;
How soon are you looking for someone to start?
what is your budget?
Many Thanks
Jennifer
 
 
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S.E.
By S.E. on 09/02/2010 11:49 am Report This Message
Can the calls be made over 3 working days? Also, will you reimburse for the calls?
 
 
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E.B.
By E.B. on 08/02/2010 11:18 pm Report This Message
were are you based?
 
 
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This stands for On-Target-Earnings and it indicates the amount the Freelancer can expect to earn if they meet the set targets. OTE is calculated as follows

Base Fee for the same time period: this is the fee Freelancer will get paid regardless of results e.g. £10 per hour for 50 hours a month = £500
+
Results Fee: targets x result fee (e.g. £5000 monthly sales x 50% commission = £2500 per month)

Total OTE =  £500 + £2500 = £3000/month

Please note that for the purpose of this calculation the following is used: 1 day = 8 hours, 1 week = 5 days and 1 month = 20 working days

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