Customer Experience Projects

Customer service email

**Customer Support Representative (2 E-commerce Brands)** I'm looking for someone to handle customer support for two e-commerce brands. **Responsibilities:** * Respond to customer inquiries using the FAQ and response templates I provide. * Escalate any issues that fall outside the provided guidelines. * Maintain a professional, friendly, and timely tone with customers. **Requirements:** * Available **7 days a week**. * Daily workload is very light—typically **10 minutes or less per day**. * Strong written English and attention to detail. * Reliable and responsive. This is an ongoing role for someone dependable who can consistently provide quick daily support.

opportunity

Customer approval feature for shopify B2B website

We have a Shopify store for B2B customers. Following recent Shopify updates, anyone can now sign up and create an account without us being able to confirm that they are a genuine trade customer. We need a Shopify developer to create a custom approval process for new account registrations. New customers should only be able to access their account once we have reviewed and approved their application. This must be completed using custom code, without any paid apps.

CRM Developer / CRM Automation Specialist

We are looking for an experienced CRM developer to help design, build, and optimize our customer relationship management system. The ideal candidate should have experience with CRM platforms, workflow automation, API integrations, and customer lifecycle management. Responsibilities: * Configure and customize CRM platforms (HubSpot, Salesforce, Zoho, Microsoft Dynamics, or similar). * Build and optimize sales, marketing, and customer support workflows. * Create custom fields, pipelines, dashboards, and reports. * Integrate the CRM with third-party applications via APIs, webhooks, or automation tools (Zapier, Make, etc.). * Automate lead capture, nurturing, and follow-up processes. * Import, clean, and manage customer data. * Troubleshoot CRM issues and recommend best practices for improving efficiency. Required Skills: * Proven experience with one or more major CRM platforms. * Strong understanding of CRM architecture and business processes. * Experience with REST APIs and system integrations. * Knowledge of workflow automation tools. * Excellent communication skills. * Ability to work independently and deliver high-quality solutions. Qualifications: * Experience with custom CRM development. * Familiarity with SQL, JavaScript, or Python. * Experience integrating CRMs with websites, payment gateways, email marketing platforms, and ERP systems. Please include: * Examples of CRM projects you've completed. * Which CRM platforms you specialize in. * Relevant automation or integration experience. * Your estimated timeline and fixed-price quote. * Your hourly rate for future work. We are looking for a reliable CRM specialist who can recommend best practices, deliver clean solutions, and become a long-term technical partner for future CRM enhancements.

AI Trainer Needed with Handshake Hedgehog Project Experience

I’m looking for someone who has real experience working on Handshake Hedgehog projects and can handle this project. Ideally, you’ve worked on coding-related AI training tasks before, including reviewing code, evaluating AI responses, debugging, quality checking, or handling coding tasks inside the Handshake platform. Please start your proposal by answering the questions below: Have you worked on a Handshake Hedgehog project before? If yes, what kind of work did you do there? Can you attach a screenshot or short screen recording that shows your actual hands-on experience with Handshake? What areas are you strongest in, such as coding, review, AI training, evaluation, debugging, or QA? Please only apply if you have direct experience with Handshake Hedgehog project work. Generic proposals will not be considered. I’m looking for someone reliable, clear in communication, and able to explain the workflow step by step.

AI-Powered Customer Support Chatbot Development

I'm seeking a Software Engineering Intern or Junior AI Developer to assist in the development of an AI-powered customer support chatbot. The project focuses on building an intelligent conversational assistant capable of answering user questions, retrieving information from knowledge bases, and providing accurate responses through modern AI technologies. The chatbot will support web-based interactions and utilize Large Language Models (LLMs) and Retrieval-Augmented Generation (RAG) techniques to improve response quality and contextual understanding.

Call Center Agent – Cart Recovery (Czech Market, fully remote)

We create and sell educational and activity toys for children across multiple European markets. To support our continued growth, we are looking for a proactive and sales-oriented Call Center Agent to join our team, focused on the Czech market. About the Role As a Cart Recovery specialist, you will contact Czech-speaking customers who showed strong purchase intent but left our online store before completing their order. Your objective will be to understand their concerns, answer product-related questions, and help them finalize their purchase. This is a performance-driven role suited to individuals who enjoy customer conversations, sales targets, and working independently. Key Responsibilities - Contact customers who abandoned their shopping cart. - Identify customer needs and purchase barriers. - Provide product recommendations and guidance. - Assist customers in completing their orders. - Achieve agreed conversion and sales targets. - Accurately record call outcomes and customer feedback. - Support ongoing improvements to customer communication processes. Requirements - Native-level proficiency in Czech (spoken and written) is required. - English proficiency at B1 level for internal communication. - Previous experience in telesales, retention, customer support, customer success, appointment setting, or B2C sales. - Demonstrated sales results and a stable employment history. - Excellent communication and interpersonal skills. - Self-motivated, organized, and reliable. - Experience working remotely is considered an advantage. - Computer, headset with microphone, and stable internet connection. What We Offer - 100% remote work. - Flexible working hours. - Structured onboarding and ongoing support. - Clear KPIs and performance expectations. - Opportunity for long-term collaboration within a growing international e-commerce company. - Competitive compensation package consisting of: *Fixed hourly rate *Performance-based bonus linked directly to your sales results *Additional earning potential for top performers Compensation Fixed hourly rate + Performance bonus The more successful sales you generate, the higher your earning potential. If you are motivated by results, enjoy speaking with customers, and want the flexibility of remote work, we would love to hear from you.

Call Center Agent – Cart Recovery (Hungarian Market, remote)

We create and sell educational and activity toys for children across multiple European markets. To support our continued growth, we are looking for a proactive and sales-oriented Call Center Agent to join our team, focused on the Hungarian market. About the Role As a Cart Recovery specialist, you will contact Hungarian-speaking customers who showed strong purchase intent but left our online store before completing their order. Your objective will be to understand their concerns, answer product-related questions, and help them finalize their purchase. This is a performance-driven role suited to individuals who enjoy customer conversations, sales targets, and working independently. Key Responsibilities - Contact customers who abandoned their shopping cart. - Identify customer needs and purchase barriers. - Provide product recommendations and guidance. - Assist customers in completing their orders. - Achieve agreed conversion and sales targets. - Accurately record call outcomes and customer feedback. - Support ongoing improvements to customer communication processes. Requirements - Previous experience in telesales, retention, customer support, customer success, appointment setting, or B2C sales. - Demonstrated sales results and a stable employment history. - Excellent communication and interpersonal skills. - Self-motivated, organized, and reliable. - Experience working remotely is considered an advantage. - Native-level proficiency in Hungarian (spoken and written) is required. - English proficiency at B1 level for internal communication. - Computer, headset with microphone, and stable internet connection. What We Offer - 100% remote work. - Flexible working hours. - Structured onboarding and ongoing support. - Clear KPIs and performance expectations. - Opportunity for long-term collaboration within a growing international e-commerce company. - Competitive compensation package consisting of: *Fixed hourly rate *Performance-based bonus linked directly to your sales results *Additional earning potential for top performers Compensation Fixed hourly rate + Performance bonus The more successful sales you generate, the higher your earning potential. If you are motivated by results, enjoy speaking with customers, and want the flexibility of remote work, we would love to hear from you.

Part-Time Freelance US Telemarketer

We have an exciting opportunity for an experienced freelance telemarketer to join our growing B2B business development agency. This is a flexible, ongoing freelance role, working 20 hours per month. We are a UK-based business development agency working with clients across a variety of industries worldwide. We support our clients' marketing and sales teams by improving the quality of their lead generation through lead qualification, outbound prospecting and business development activities. Our clients operate in diverse sectors, making this a varied and interesting role that requires the ability to quickly understand different businesses and represent them professionally. We are a fully remote team and pride ourselves on delivering exceptional service and results for our clients. We're looking for someone who shares our commitment to professionalism, customer experience and high-quality conversations. The Role Using VoIP software, CRM systems and email, you will: * Qualify inbound and outbound leads on behalf of our clients. * Conduct professional telephone conversations with prospective customers across the United States. * Identify genuine sales opportunities and gather key qualifying information. * Build positive relationships with prospects while representing our clients as an extension of their business. * Record all activity accurately within CRM systems. * Report on activity and outcomes. * Contribute ideas and feedback to improve campaign performance and prospecting processes. * Attend Microsoft Teams meetings with clients when required. Essential Skills & Experience **Must be based in the US.** * Previous customer service experience is essential. * Sales or telemarketing experience is preferred. * Confident and professional telephone manner. * Excellent verbal and written communication skills. * Strong relationship-building and listening skills. * Professional, friendly and client-focused approach. * Good organisational and administrative skills. * Comfortable learning new systems and technology. * Able to work independently and manage a flexible workload from home. What We Offer * Ongoing freelance engagement. * Flexible working hours. * Fully remote working from home. * 20 hours per month with the potential for additional hours as client projects grow. * Opportunity to work across a variety of industries and client campaigns. * A supportive, collaborative team that values quality, professionalism and results. If you're a confident communicator with excellent customer service skills and enjoy speaking with people, we'd love to hear from you. Sales experience is advantageous, but we're equally interested in candidates who have a professional telephone manner, a positive attitude and a commitment to delivering an outstanding customer experience.

Virtual Assistant Required – Events & Entertainment

I’m looking for a proactive and professional Virtual Assistant to support my events and entertainment businesses, with the opportunity for ongoing work. Essential Requirements * Excellent spoken and written English (essential). * Confident speaking to clients and suppliers over the phone. * Experience or a good understanding of the events, hospitality or entertainment industry. * Friendly, organised, reliable and able to work independently. Key Responsibilities * Calling clients to discuss event enquiries and gather information. * Following up leads and supplier quotations. * Handling customer enquiries professionally. * Managing emails and diary. * Preparing proposals from templates. * General event administration and research. To Apply Please tell me: * Your relevant experience. * Your weekly availability. * Why you’d be a good fit for this role. Thank you.

1 Product Website for (Meta Ads, UGC & Website Optimisation)

eCommerce Marketing person needed for single product website (Meta Ads, UGC & Website Optimisation) Scope of Work ----------------------- Create and manage high-performing Meta (Facebook & Instagram) ad campaigns Produce engaging UGC (User Generated Content) and video creatives for Meta Ads using your own AI/video creation tools Test different ad creatives, hooks, audiences, and offers to improve ROAS Help increase genuine Trustpilot reviews through ethical customer review strategies Optimise the website to improve user experience, conversion rate, and customer trust. Review landing pages, product pages, checkout flow, and trust elements to maximise sales and reduce cart abandonment. Provide ongoing recommendations based on campaign and website performance Requirements ----------------------- Proven experience with Shopify or eCommerce brands Strong portfolio of successful Meta Ads campaigns Experience creating high-converting UGC and video creatives Familiarity with AI tools for video creation is a plus Experience improving website conversion rates (CRO) Ability to work independently and deliver measurable results

Reviewer for smart Home energy Device Romania

We are looking for an experienced reviewer to evaluate a smart home energy device that connects directly to electricity smart meters and provides real-time or near-real-time household consumption information. The ideal candidate should have experience reviewing IoT products or consumer electronics. The goal of this project is to create a detailed, practical, and engaging product review that helps potential buyers understand how the device works, what value it provides, and whether it is worth using. The freelancer will be expected to review the product from the perspective of a potential customer, covering areas such as: - Product overview and main purpose - Setup and installation process - Ease of use and user experience - Quality and usefulness of the consumption data provided The reviewer should have access to an electricity smart meter with an available P1 port and to be able to physically connect and test the product with their smart meter.

opportunity

Azure Migration Specialist - Full details in attachment.

## Azure specialist to deliver a UK-sovereign production migration (Container Apps · PostgreSQL Flexible Server · Azure OpenAI) The project We run a multi-tenant ready single-tenant B2B SaaS platform (project delivery / PMO software) used in production by enterprise customers. The stack is a TypeScript modular monolith — Fastify API, React SPA, PostgreSQL 17 — currently hosted on Supabase Cloud, Fly.io, and Vercel. An enterprise customer requires **UK sovereign data hosting**, and we are migrating the platform onto Azure in the UK, with sovereignty technically enforced (region-locked policy, private networking, customer-managed keys) rather than promised on paper. **The design work is done.** You will not be starting from a blank page: there is a complete, independently reviewed document set — a High-Level Design, a code-verified Low-Level Design, and a step-by-step migration plan with exit gates, a cutover runbook, and a rollback model. Your job is to **execute and manage the Azure side of that plan**, challenge it where your experience says it's wrong, and get production cut over safely. ### The target architecture (summary) - **Compute**: Azure Container Apps, internal-only environment in a VNet, four containerised services plus a one-off migration Job; Application Gateway WAF_v2 as the single public entry. - **Data**: Azure Database for PostgreSQL Flexible Server (PG17), PITR, customer-managed keys, geo-redundant backup to a second UK region; Blob Storage with user-delegation SAS. - **Identity & secrets**: managed identities end-to-end (goal: no static credentials anywhere in production), Key Vault, GitHub Actions OIDC federation for CI/CD. - **AI**: Azure OpenAI, UK South, regional Standard deployments only (data residency enforced by policy). - **Email**: Azure Communication Services (SMTP relay). - **Observability**: Azure Monitor / Log Analytics with an alerting path into our existing external paging service; always-on audit baseline (Activity Log, Azure Policy, Defender for Cloud). - **Auth**: the platform's existing open-source auth server (Supabase GoTrue) is re-hosted as a container — sessions and passwords survive the migration by design. You don't need prior GoTrue experience, but you do need to be comfortable running a third-party container against Postgres. Full details in attachment

QA Tester Needed for a New African CRM & Business Platform

We're looking for detail-oriented QA testers to test a new SaaS platform called Thoth Share before its public launch. Website: https://thothshare.com Thoth Share is an African-first business platform that combines a Link-in-Bio, CRM, Email Marketing, Products & Checkout, Lead Capture, and a Unified Social Inbox into one platform. Your role is to use the platform like a real customer and report any issues you encounter. You'll be testing areas such as: User registration and login Dashboard Public profile page CRM and contacts Email account connection Email campaigns Products and checkout Popup lead forms Social inbox Mobile responsiveness Overall usability and user experience Please provide: Steps to reproduce bugs Expected vs actual behaviour Screenshots or screen recordings where applicable Suggestions for improving the user experience Ideal candidates should have experience testing SaaS products or web applications and be comfortable documenting issues clearly. When applying, briefly describe your QA experience and any tools you've used (manual testing, browser DevTools, Jira, Trello, etc.).

Full-Stack Developer for Business Operations

Summary Project Overview We are a manufacturing company with our own delivery fleet, supplying our products to customers across the island. We are looking for an experienced developer (or small team) who can analyze our existing workflow and build a modern solution to automate and simplify our operations. Our Current Workflow 1. Customers place their orders via WhatsApp, usually one day before delivery. 2. A staff member manually copies every order from WhatsApp onto paper. 3. Orders are grouped by delivery region. 4. The processing department receives the handwritten orders and prepares the products for each region. 5. Once processing is completed, invoices are manually created. 6. All invoices are written and handed to the drivers before deliveries. 7. At the end of the day, drivers return with payments collected from customers. 8. Payments (cash, cheque, or bank transfer) are then manually reconciled. Product Pricing & Weight Calculation We deal primarily in fresh chicken products, and our pricing is based on net weight (kg). However, customers may place their orders either by pieces (pcs) or kilograms (kg), depending on their preference. Each customer may also have their own negotiated pricing, so the system must support customer-specific price lists. During processing, the products are packed into crates before dispatch. Each crate has a different tare weight (typically 1 kg, 1.9 kg, 2 kg, 3 kg, or 4 kg). For example, if a customer orders 50 pieces of chicken, the order may be packed into 6 or 7 crates with varying tare weights. The processing staff records the gross weight and the tare weight of the crates, and the system must automatically calculate the net product weight (Gross Weight − Total Tare Weight). The customer is then invoiced based on the net weight, using their agreed price per kilogram. Order Complexity We currently manufacture and sell approximately 50 different chicken products. The system must support customers ordering any combination of these products in a single order. As our business grows, the solution should efficiently handle large multi-line orders while ensuring accurate order processing, production planning, invoicing, and delivery. The application should remain fast, reliable, and easy to use even when processing complex orders with many different product lines. Delivery Adjustments & Exceptions As we deal with fresh chicken products, the invoiced quantities may occasionally need to be adjusted during delivery. Some customers choose to verify the weight of the products upon receipt. If the measured weight is lower than the invoiced net weight, the driver contacts the office and the invoice must be adjusted so that the customer is charged only for the weight actually received. If the delivered weight is higher than the invoiced weight, no adjustment is required. In addition, there are occasions where a driver may inadvertently leave one or more items at the factory. In such cases, the driver contacts the office from the customer's location, and the missing items must be removed from the invoice so that the customer is billed only for the products that were successfully delivered. The system should make these delivery-time adjustments simple, fully traceable, and synchronized with the final invoice and payment records. Our workflow involves many real-world operational exceptions that cannot always be anticipated. We are looking for a developer who can design a flexible system capable of handling these scenarios without requiring manual workarounds or software changes each time a new business rule arises. While this process works, it requires a significant amount of manual work, duplicate data entry, printed paperwork, and repetitive administrative tasks. What We Are Looking For We are looking for someone who can study our workflow, understand our business processes, and propose a modern, scalable solution. We are open to suggestions if there are better ways to improve our operations.

CRM Data Cleanup Support

We're seeking a freelancer to help organize and clean customer records. The work includes reviewing entries, removing duplicates, correcting formatting, and updating information as instructed. Responsibilities Review customer records Remove duplicate entries Correct data formatting Update information where required If you have strong attention to detail and can deliver accurate work, we'd be happy to hear from you.

I need to make my project demo file in filemaker

I need to make my project in FileMaker as demo file . I need to stop after one day of use. But I need a good security so the customer cannot use it again even if they change the time or date. I use it in FileMaker server 19 but the customer I think is better to use it on FileMaker Pro 19. I need the script for this project when it starts to run auto this script and after one day it will be lock.

Community Marketing & Brand Growth Specialist (Skincare)

Overview I'm launching a skincare brand and am looking for an experienced freelance marketer who specializes in community-based marketing and organic customer acquisition. The goal is to build awareness, drive qualified traffic, and generate sales through authentic engagement in online communities. Responsibilities Identify relevant Facebook groups, Reddit communities, forums, and other skincare-related communities. Participate in discussions by providing helpful, informative, and valuable responses. Recommend our products only when appropriate and in accordance with each community's rules. Create engaging posts that educate and spark discussion. Develop strategies for increasing brand awareness organically. Suggest opportunities for influencer partnerships and community collaborations. Track traffic, engagement, and conversions from each marketing channel. Provide weekly reports outlining activities, results, and recommendations. Requirements Proven experience marketing skincare, beauty, health, or wellness brands. Strong written English. Familiarity with Facebook Groups, Reddit, Instagram, TikTok, and other social platforms. Understanding of community guidelines and ethical marketing practices. Ability to create engaging, educational content rather than promotional spam. Experience with Shopify or ecommerce brands is a plus. Deliverables Community research and outreach plan. Weekly activity reports. Content ideas and posting schedule. Recommendations for improving conversion and customer engagement. Monthly growth strategy. Success Metrics Qualified website traffic. Community engagement. Email subscribers. Sales generated. Customer acquisition cost. Return on marketing investment.

Non-fiction Self-help Translation

I need a non-fiction self-help book translated from English to Telugu. The book is less than 24000 words. Requirements: - Fluent in both English and Telugu - Experience in translating self-help or non-fiction content - Attention to detail and ability to maintain the original tone and message Ideal skills and experience: - Professional translation experience - Strong command of Telugu grammar and vocabulary - Familiarity with self-help concepts and language Please provide samples of previous work and an estimated delivery time.

Non-fiction Self-help Translation

I need a non-fiction self-help book translated from English to Telugu. The book is less than 24000 words. Requirements: - Fluent in both English and Telugu - Experience in translating self-help or non-fiction content - Attention to detail and ability to maintain the original tone and message Ideal skills and experience: - Professional translation experience - Strong command of Telugu grammar and vocabulary - Familiarity with self-help concepts and language Please provide samples of previous work and an estimated delivery time.

UI/UX Designer Needed for Modern Website Mockup

I am looking for a talented UI/UX designer to create a modern and professional website mockup in Figma. The design should feature excellent typography, spacing, color balance, and user experience. Experience designing business or SaaS websites is preferred. Please provide your portfolio with similar work.