operations manager, office manager, personal assistant, ...
Bexleyheath, United Kingdom
Marianna Zatkova E-mail: m_zatkova@yahoo.co.uk phone: +44 773 150 7776 Summary Marianna is an experienced office manager, operations manager, personal assistant, team manager and administrator with wide range of experience from different industries. Her key competencies are organisation and clear communication. Marianna is hard working, focused, disciplined and has an acute attention to detail. Skills and Experience • Well qualified and experienced office manager, operations manager and personal assistant with excellent organizational skills, great communicational skills - both written and over the phone. • Creative and innovative thinker with successful record of achievement in implementing new administration tools and concepts. • Extensive knowledge of Microsoft Office products with experience of word-processing, spreadsheets, mail merges, invoicing system, desktop publishing, preparation of document templates and linking of documents to databases, building databases (Excel, Access). • Well experienced in research techniques with an excellent understanding of the market, ranging from real estate to entertainment. • Experienced in training and educating with excellent communication and interpersonal skills. Employment History Jun 2008 – present FUNKYDIVA MUSIC UK Ltd (Entertainment/Media Company) Office/Operations Manager Reporting to the Chief Executive with responsibility for Customer Services Department Office Management duties: • Set up offices in London and company’s systems. • Managing moves to new offices when company was growing, including preparing a layout of furniture in new premises, analysing proposals/estimates on new services, equipment and furniture. • Set up the administrative systems of the start-up company including building of Access database. • Manage director’s diary, organise meetings, screen and reply to e-mails, organise travel arrangements. • Responsible for performing clerical duties on a daily basis; answering phones, phone calls screening. • Research and update company databases. • Responsible for on-boarding processes for new coming colleagues. • Invoices, expenses checking, processing, basic bookkeeping. • Partners invoices issuing and payments chasing. • Manage the CRM system to maintain accurate customers’ data. • Monitor and analyse customers and partners enquiries. • Responsible for managing operations of deliveries to events for this start-up business. • Planning and organising of deliveries. • Communication with the responsible partners as well as with end customers. • Reporting of results to management. • Designed a new and improved system for tracking of deliveries. • Created flow charts for order management system, organizational charts. Administration duties: • Maintenance of daily office operations. • Performing clerical duties on a daily basis; answering phones, phone calls screening. • Ad hoc help with projects and presentations. • Check on office supplies. • Arranging clients’ meetings. Financial duties: • Account reconciliations, reporting to senior management; • Expense gathering and tracking; • Expense reconciliation; • Invoicing; • Issuing invoices and payments chasing; • VAT returns; • Taking customers payments by credit/debit cards; • Coordination with company accountants; • Employees’ expenses submitting; • Collecting expense receipts and process expense claims; • liaising with suppliers for best quotes; • Coordinating with company accountants; Jun 2010 – June 2011 Sg2 International (Health Care Growth and Clinical Performance Consultancy) Office Manager Reporting to Director with responsibility of Office Management • Responsible for maintenance of daily office operations. • Responsible for performing clerical duties on a daily basis; answering phones, phone calls screening. • Ad hoc help with projects and presentations. • Check on office supplies. • Arranging clients’ meetings. • Invoices and expenses checking and processing. • Staff expenses submitting; collect expense receipts and process expense claims. • Holiday tracking and sickness records. • Preparing complex travel itineraries. • Research and update company databases. • Managing company international inbox; checking e-mails, forwarding e-mails to relevant. • Responsible for on-boarding processes for new coming colleagues. • Coordinated, managed and successfully completed an office move to new premises within the budget and time frame o including creating a layout of furniture in new premises in MS V isio, o analysing proposals/estimates on new services, equipment and furniture; o setting up new services and introducing new suppliers to the company, including water, electricity supplies, mobile phones, landline services, and cleaning services. Jun 2007 – May 2008 s BRECKOVA & CO Personal Assistant Reporting to the Chief Executive • Managed director’s diary, organised meetings, screened and replied to emails and filtered telephone calls, organised travel arrangements. • Managed documents generating, invoicing system, prepared documents templates and their linking to the databases. • Set up the administrative systems of the start-up company including building and update of customer database (Access). Jun 2007 – Oct 2007 TROJANS INTERNATIONAL Researcher • Researched the potential of business opportunities in Czech Republic, Slovak Republic and Germany. • Set up contacts for partnerships. • Liaised with potential off-plan developers in the countries. Jan 2003 – Dec 2006 Care for a family member • Responsible for organising and planning day-to-day schedule. Mar 2001 – Jan 2003 RAHLEST, Czech Republic Consultant • Provided office team administrative support. • Provided employee-employer relations consulting. Sept 1997 – Dec 2000 EDDICA, Czech Republic /A language school providing language evening courses/ Instructor/teacher • Responsible for building the teaching tools. Jan 1999 – Dec 2000 AJAK, Czech Republic / A language school providing post-graduate courses for students/ Instructor/teacher • Responsible for providing post-graduate consulting. Education 2005 – 2006 training with Accenture mentor - building databases in Access. 2001 – 2002 training with Arthur Andersen’s mentor in word processing, spreadsheets, mail merges, invoicing system, desktop publishing. 1997 courses in Russian and ...Czech languages at Copenhagen University. 1997 certificate in Secretarial and Office Administration Studies 1992 – 1999 Ostrava University, Ostrava,
Czech... Republic. 1988 – 1992 Ostrava Grammar School, Czech Republic (GCSE, A-level). IT Skills Word Processing MS Word Databases MS Access Other MS Excel, MS Outlook, MS PowerPoint, MS Publisher, MS Visio, MS Project Languages Fluent Czech, English, Russian, SlovakSkills: Copy Writing
| Customer Service
| Czech | MS
... Access | MS Excel | MS Power Point | MS Visio | MS Word | Russian | Slovakian | Speed typing gt 60 WPM 
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