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Job Details

Category:Marketing/Sales/PR > Telesales

ID:14219

Title:Script based calling to inbound enquiries - residential property sector

Location:Anywhere

Job Description

We are embarking on a marketing trial of services to landlords. Our text-based campaign to landlords and property owners actively advertising their property to let will generate a supply of inbound emails expressing an interested in our service. Your task will be to call them, pitch our straightforward services, obtain their email and contact details along with their consent for a follow up sales call then update our web based CRM system (ZohoCRM) then schedule a call for our field based sales agents.

In a trial period in the run up to Christmas we expect to generate 70 calls per week, the majority on a Thursday and Friday. You will need to provide the service between 11 a.m. and 8 p.m. Mon-Fri with a reduced service on Sat and preferably respond within 30mins of receiving an email. The hours of service could fit around domestic/child care arrangements if required. The average call length is likely to be 2min or less. In your bid please state if you are pricing your bid per hour or per call. A shared commission scheme based on sales would be considered in addition to the hourly rate - feel free to make a proposal.

Telephone sales skills and the ability to get good quality follow up calls for the sales field agents is more important that residential property/lettings knowledge.

In early January we will review the trial with the intention of increasing the volume.

Job Budget

Type:Per Hour

Budget:Not Specified

Additional Information

Attached Files: None

Bidding ends:Bidding Closed

Job Posted:27/11/2009 09:51

Bidding activity on this Job

Bids:12

Who has Bid:

Clarification Board

R. M. on 27/11/2009 13:56
hello Nicholas,

i have vast experience with working with landlords and letting agents and i'm aware that this is one of the few growing sectors in the uk right now. This project is one that i would have a great interest in providing my services for.

just for clarification before i propose my bid:
would a list of private landlords be supplied?
how many hours would you require each week?


thank you
Roddy

N. F. on 29/11/2009 21:12
Hi Roddy

Our text marketing will generate emails to you that contains the contact's mobile and their response/expressions of interest. You call the number in the email and the existing contact record in our CRM. We will start with 200 text's per week which will generate around 70 responses for you, typical call time 2-3 mins and if you dial promptly they will still have their phone on to receive the call. Avg call time around 2 mins max. Busiest days - Thur & Fri. During the trial, likely time requirement is 70 x 2 min = 140 min plus CRM update time = in the region of 3 hours /week. This will increase when we go to 300 texts per week pro-rata.

There is also some scope to take inbound calls from a small scale press campaign we are running for landlords.

M. L. on 02/12/2009 15:16
Hi Nicholas,

As I read your post, It seems that it is a very interesting project to bid on. However, it is restricted to a certain area only. Would you consider other options like outsourcing it with highly experience and qualified centers in the Philippines?

Thanks,

Marcus L

N. F. on 02/12/2009 16:22
Hi Marcus

UK only I'm afraid.