Work Experience
Sales Development and Account Management: Right Document Solutions, Manchester: January 2002-August 2005

Right Document Solutions are a re-seller of print, copy, scan and fax technology, specialising in multifunctional products.
In my role I was responsible for bringing new accounts to the company. I researched opportunities through awareness of local business developments and creating introductory appointments via telesales. Using outlook express and the Goldmine sales admin program I built an excellent database of company profiles around the area. This enabled me to manage my time effectively and shedule appointments and follow up calls for potential future business.
I worked to weekly, monthly and quarterly targets. My targets were divided into new business appointments made, development of existing accounts and new business acquired.
During my time with Right Document Solutions I gained a very large contract with George Wimpey Homes. After initial telphone conversations and meetings with the IT manager I managed to secure a meeting with the companies Finance Director. We agreed to carry out a 12 week consultancy within the company and provided them with a document technolgy strategy which reduced costs and maximised efficiency. I continued to manage their account during my time at the company, often carrying out staff training sessions or re-organsing the work-flow to deal with any arising problems.
I was responsible for various other companies including Dandara, Linskills and Peel Holdings Limited.

Thomas Cook- Customer Service Manager and Travel Sales: August 1999- January 2002

My role involved the selling of holidays to the general public via face to face contact and over the telephone. Whilst acheiving my own monthly target of passengers and travel sales it was also my responsibility as Customer Servive Manager to assist and interact with junior consultants in order to maximise sales. By handling customers objections and not only meeting but exceeding their expectations we were able to meet our monthly targets consistently.
Each week I would hold a product training session on either a destination or ancillary products such as insurance or car hire. The greater the product understanding the easier it was to increase the sales value of each transaction or even to cross sell and take a currency order from the customer.
I was also responsible for the training of the Modern Apprentice consultants.