Write 1 article on how emergency services call operators communicate
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Description
Experience Level: Intermediate
Estimated project duration: 1 - 2 weeks
Num. of articles: 1
Words per article: 1000
Blog/website url: http://www.sparkol.com/engage/
Information for the blog/website: Sparkol makes apps and software, and writes articles, to help people engage their audience better.
Industry: Internet/Software
Topic: Engaging with an audience
Tone: Colloquial
Outline & Structure: Hi there,
We (Sparkol) are interested in finding out how emergency services call operators manage to communicate with people in stressful, life-or-death situations - stressful both for them and for the callers.
We're interested in how this tension and extreme time pressure affects the short relationship between them.
How do they remain calm? What training do they have? What techniques do they use to get people to give the detail they need while they're in such a state of distress?
Ideally, we'd like a Q&A with a professional emergency services call operator and some detail of the day-to-day routine of the job.
The following articles are an example of what we're looking for (but in the US rather than UK):
- http://www.theguardian.com/money/2012/jan/20/emergency-call-operator-999
- http://www.mentalhealthy.co.uk/news/1600-emergency-service-call-takers-under-extreme-stress-with-little-support.html
Thanks for your interest, I look forward to hearing from you.
Daniel
Extensive research needed: yes
Extra notes:
Words per article: 1000
Blog/website url: http://www.sparkol.com/engage/
Information for the blog/website: Sparkol makes apps and software, and writes articles, to help people engage their audience better.
Industry: Internet/Software
Topic: Engaging with an audience
Tone: Colloquial
Outline & Structure: Hi there,
We (Sparkol) are interested in finding out how emergency services call operators manage to communicate with people in stressful, life-or-death situations - stressful both for them and for the callers.
We're interested in how this tension and extreme time pressure affects the short relationship between them.
How do they remain calm? What training do they have? What techniques do they use to get people to give the detail they need while they're in such a state of distress?
Ideally, we'd like a Q&A with a professional emergency services call operator and some detail of the day-to-day routine of the job.
The following articles are an example of what we're looking for (but in the US rather than UK):
- http://www.theguardian.com/money/2012/jan/20/emergency-call-operator-999
- http://www.mentalhealthy.co.uk/news/1600-emergency-service-call-takers-under-extreme-stress-with-little-support.html
Thanks for your interest, I look forward to hearing from you.
Daniel
Extensive research needed: yes
Extra notes:
Daniel M.
100% (7)Projects Completed
10
Freelancers worked with
7
Projects awarded
92%
Last project
23 Feb 2016
United Kingdom
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