Time Study Application

  • Posted
  • Proposals 4
  • Remote
  • #18451
  • Expired
Abu Bakar Siddique K.Sania A.Carlos M.Kifah N. have already sent a proposal.
  • 4

Description

Experience Level: Expert
I am looking for a programmer to develop a Time and Motion Study application that can be used to record and time agent activity within a call centre. The application should not be built using Microsoft Excel or any other spreadsheet application and or macro's. However, the data captured by the application should be exportable into MS Excel. As well as timing agent activity (It should be possible to add and delete process activities to meet individual client requirements) the application should also be able to record qualitative data as well as timed data as welll as observation notes which can be appended to a particular activity.

As some of my associates will also be using the application I will need to posses the ability to set a password that they can use for a pre-determind period of time (weeks) before they are locked out of the application. To prevent their unauthorised use of the application.

Please read the attached word document. The attached spreadsheet provides some additional information vis functionality

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