Terms and conditions for plumbing / heating firm

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Juliette B.Ms E Susan S.Rachel M.Cassillyan Ltd C.James M. + 8 others have already sent a proposal.
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Experience Level: Intermediate
I am looking to have some proper terms and conditions drafted for my buisiness.
The two main reasons I am looking to protect are;

1) I am about to launch a new installation service backup up by a guarantee that states \'\'if you are not happy dont pay us\'\'. I obviously need some strict terms and conditions that defint the phrase not happy as meaning a defect in wrokmanship etc etc.

2) I am sick and tired of large companys taking forever and 50 phone calls to pay up on invoices. I would would like some terms and conditions and credit control implemented so if the invoice is not payed a late payment charge is incurred and the matter can be passed to debt recovery agency with relative ease.

I can / have researched a lot of the general terms I need for the everyday running of my buisines but would like suggestions about what else will be usefull and am needing guidance on the right way to implement this structure so it is water tight.

Any questions please ask


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