Helpdesk System

  • Posted
  • Proposals 19
  • Remote
  • #16037
  • Expired
Hardy K.Mubashir J.Emanuel C.Arsalan Ijaz A.Atif P. + 14 others have already sent a proposal.
  • 1

Description

Experience Level: Expert
Hello Freelance,

I have a project and need all your help

We a travel company and now is using helpdesk system to support for all company's client. After one year launching, I recognized that it need to plus some suitable modules with our working effectively.

If any freelance can do it please contact me anytime
Note: It is very importance with our working and company. Thanks for our attention !

This is extra features:
+Convert the enquiry to make a ticket ID from manual submission or e-mail form
+ The admin assign this parent ticket to user staff.
The admin , user staff and client can see this parent ticket
+ The admin or user staff can create much child ticket they want and assign individual child ticket to an user suppliers or more user suppliers
+ The user suppliers can work on the assigned ticket
The user supplier can not view other child ticket or parent ticket
The clients can not view child ticket
+ Notes or reminder for each month
+ Confirmed status

If you have any questions please contact me through the clarification board.

Thanks.

Clarification Board

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