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Description
Experience Level: Expert
General information for the business: CV and Cover Letter
Industry: Business
Description of support work: I would like assistance with redesigning my CV and Cover letter for a Rail Operations Duty Managers Job
Extra notes: This is a job title.
Job details
Job title
Travel Safe Duty Manager
Job reference
MTR0289
Date posted
05/10/2017
Application closing date
31/10/2017
Location
Various
Salary
Job category/type
Customer Experience
Job description
MTR Crossrail are looking for enthusiastic Travel Safe Duty Managers who have a passion for people, an engaging personality and a strong sense of pride in delivering world class customer service excellence.
You will deliver a high profile management style, ensuring our Travel Safe Officers deliver a high level of targeted revenue protection, reducing levels of ticketless travel, whilst raising perceptions of customer security whilst travelling on the Elizabeth line.
On a shift basis you will ensure ownership of our Revenue Protection activity by proactively managing the team and delivering our Revenue Protection concession obligations in line with MTR Crossrail customer's experience values. You will build relationships, with key stakeholders including Transport for London and British Transport Police, promoting the reputation of MTR Crossrail.
Are you able to analyse situations quickly and effectively using discretion so that potential customer complaints can be changed into customer advocate experiences, using excellent techniques, interpersonal skills and innovative solutions?
Are you flexible in your approach to work, including undertaking shift patterns and weekend working?
If you either work in a Revenue Protection team and are looking for progression into a management role, full training can be given or you may come from a managerial role within the railway industry currently we would welcome your application.
As a rail operator MTR Crossrail is an organisation that values its workforce, offering career progression and providing the platform for people to grow and develop. We also offer a competitive salary, rail concessions, childcare vouchers, a dedicated benefits station for retail and entertainment discounts and an option to join our final salary pension scheme. .
If you are interested in this role please click APPLY NOW by 31st October 2017.
MTR Crossrail Ltd welcomes applications from a diverse range of candidates regardless of background, disability or gender and is committed to creating a workforce as diverse as the communities we serve.
Industry: Business
Description of support work: I would like assistance with redesigning my CV and Cover letter for a Rail Operations Duty Managers Job
Extra notes: This is a job title.
Job details
Job title
Travel Safe Duty Manager
Job reference
MTR0289
Date posted
05/10/2017
Application closing date
31/10/2017
Location
Various
Salary
Job category/type
Customer Experience
Job description
MTR Crossrail are looking for enthusiastic Travel Safe Duty Managers who have a passion for people, an engaging personality and a strong sense of pride in delivering world class customer service excellence.
You will deliver a high profile management style, ensuring our Travel Safe Officers deliver a high level of targeted revenue protection, reducing levels of ticketless travel, whilst raising perceptions of customer security whilst travelling on the Elizabeth line.
On a shift basis you will ensure ownership of our Revenue Protection activity by proactively managing the team and delivering our Revenue Protection concession obligations in line with MTR Crossrail customer's experience values. You will build relationships, with key stakeholders including Transport for London and British Transport Police, promoting the reputation of MTR Crossrail.
Are you able to analyse situations quickly and effectively using discretion so that potential customer complaints can be changed into customer advocate experiences, using excellent techniques, interpersonal skills and innovative solutions?
Are you flexible in your approach to work, including undertaking shift patterns and weekend working?
If you either work in a Revenue Protection team and are looking for progression into a management role, full training can be given or you may come from a managerial role within the railway industry currently we would welcome your application.
As a rail operator MTR Crossrail is an organisation that values its workforce, offering career progression and providing the platform for people to grow and develop. We also offer a competitive salary, rail concessions, childcare vouchers, a dedicated benefits station for retail and entertainment discounts and an option to join our final salary pension scheme. .
If you are interested in this role please click APPLY NOW by 31st October 2017.
MTR Crossrail Ltd welcomes applications from a diverse range of candidates regardless of background, disability or gender and is committed to creating a workforce as diverse as the communities we serve.
Brendan N.
98% (19)Projects Completed
13
Freelancers worked with
13
Projects awarded
76%
Last project
26 Apr 2020
United Kingdom
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