Account Manager/Technical Support Role
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Post a project like this2170
£20/hr(approx. $25/hr)
- Posted:
- Proposals: 8
- Remote
- #1977706
- Awarded
HIRING, RECRUITMENT, INTERNATIONAL, MULTILINGUAL BUSINESS DEVELOPMENT, ACCOUNT MANAGEMENT, CUSTOMER SERVICE
Cascais
Senior Communication, Sales & Marketing Specialist. Mastering Commercial, Communication & Marketing Techniques (B2B - B2C). Advertising, Business and Editorial. Developments, Publishing & Events.
Bangkok
19331566417084960275286972772172670819745161994557
Description
Experience Level: Expert
Experience Level: Expert
Estimated Job duration: Ongoing
Industry: Technology/Marketing
Kind of support: Helpdesk & Demo calls
Description of support work:
Oversee the customer support tickets coming in through Help Scout. Work with remote customer support team, solving the more technical and tricky issues, reporting in each week on top issues, any required documentation needed and improve time to respond to customers.
Setup support calls and run demo calls with customers when they request (1-2 calls a week).
Marketing experience would be really valuable.
Required experience/skills:
- 4 yrs+ Customer support
- Technical understanding
- Knowledge of HTML & CSS and a small understanding of JS.
- Strong ability to debug and solve problems
- Fast response time to resolve complex issues
- Empathy for customer needs
Estimated Job duration: Ongoing
Industry: Technology/Marketing
Kind of support: Helpdesk & Demo calls
Description of support work:
Oversee the customer support tickets coming in through Help Scout. Work with remote customer support team, solving the more technical and tricky issues, reporting in each week on top issues, any required documentation needed and improve time to respond to customers.
Setup support calls and run demo calls with customers when they request (1-2 calls a week).
Marketing experience would be really valuable.
Required experience/skills:
- 4 yrs+ Customer support
- Technical understanding
- Knowledge of HTML & CSS and a small understanding of JS.
- Strong ability to debug and solve problems
- Fast response time to resolve complex issues
- Empathy for customer needs
Ben C.
100% (10)Projects Completed
2
Freelancers worked with
2
Projects awarded
100%
Last project
2 Jul 2018
United Kingdom
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