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What you get with this Hourlie
I am an independent Genesys consultant from the UK, with over 20 years' experience with the Genesys Enterprise Platform. As an independent consultant, I am able to provide services which are not available through service integrators or any other service provider. I provide this service directly to end-user consumers of the Genesys Enterprise Platform - or through a Service Integrator or the vendor with permission from the consumer.
Many of my clients have owned Genesys Enterprise seat licenses for many years. Over time, things can change - and the majority of the time, a Service Integrator (SI) or technical partner has been engaged to manage the Platform. But the SI is not your Asset Manager - you are!
As explained in the videos provided, under a mutual NDA (available through these services); I can provide a comprehensive review of your Genesys Enterprise Platform seat license assets, with full advisories on the best course of action(s) to reconcile your license assets. Once all of the necessary elements are in place - and only after 30 days of information has been gathered - a full review takes me about 2-3 days.
The review includes;
+A review of all originating Purchase Orders
+A review of all originating Service Support Agreements
+Technical License Investigations
+Platform Configuration investigations
+Seat License Operations and Use
The review results include;
+A comparison, review and advisories based on your assets, in relation to all of the information provided.
+A series of steps which may be required to ensure your assets are correctly reconciled.
+An advised approach or next steps which may be required to align your assets with your purchases and support agreements.
+A conclusion which will indicate if it is worthwhile pursuing a reduction of your software asset support.
++Plus: I also provide advisories on any other business or technical aspect discovered during my investigations.
***This review includes a full, technical seat license audit over a period of not less than 30 days!***
What the Seller needs to start the work
Under an NDA (provided with this service), to provide you with a full audit review, there are new elements which need to be installed and working on your platform. The process is no more effort than a small project and the applications and data elements are standard items, already available on your platform.
I would need to interact with your operations, finance, service integrator or your local IT department to arrange;
Installation and configuration of one or more standard Application(s) and one or more Database table(s) by competent on-site resources, using local/standard deployment methods.
A copy of your configuration database ("cfg"), prior to - and after - the auditing period.
Copies of all originating Purchase Orders for Seat licensing.
Copies of all originating Software License Agreements from the vendor and/or Service Providers
Copies of all existing Support Agreements from all parties involved (vendor, service integrator, etc.)
A copy of your Production License File (license.dat or similar)
Any other relevant information relating to your platform, solutions and assets.