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What you get with this Offer
I have over 30 years experience in telecommunications, unified communications, call and contact centers. As an independent engineer, I have provided support for many global tech companies relating to their national and internationally-distributed contact centers. I am experienced with Genesys, Avaya, Cisco and Microsoft CRM - and peripheral technologies far too long to list here!
The general areas covered are highlighted in the accompanying video for this Hourlie - I highly recommend viewing it as a showcase of my abilities! NOTE: the interactive elements in the video do not function - in a staff training module, they do!
I will provide up to 5 iterations for review before the final version is supplied in either PowerPoint, Video or a Web-Based interactive format, designed in iSpring software (SCORM 1.2 Compliant)
NOTE: This Hourlie ***does not extend to any customized/bespoke solution*** that you may have developed or designed - although those types of modules will soon be available under a separate Hourlie...
What the Freelancer needs to start the work
I need the buyer to indicate precisely the vendor technology, platform and solution in question and the audience the training module is intended for. Optionally, if there are training goals, these would be useful to incorporate.
I need to work with a single entity who is responsible for the content and commercial aspects of this Hourlie.