Produce a Contact Center industry blog post up to 300 words

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What you get with this Hourlie

I can write an industry-specific blog article of up to 300 words on a subject of your choice, within the Contact Center and Unified Communications industry.

I am a UK-based Contact Center consultant conversant with many aspects of Unified Communications through 30_ years of experience - just some of which are highlighted below;

Genesys, Cisco, Avaya and Microsoft Platforms
IVR's, PBX's, ACD's, SIP and other Voice Channels
Multimedia, Omnichannel and Social Media Channels
Orchestration and Channel convergence
Agent Scripting, Workforce and Workflow Management
Solutions, Applications, SDK's, Adaptors, etc.
Life Cycle Delivery (Design, Development, Testing, Implementation, Support, etc.)
Business Studies (ROI, Business Cases, etc.)
Operations (Day-to-day Support, Maintenance, Upgrades, etc.)
Customizations and outside-the-box Thought Leadership articles

Examples of my own posts are available through my LinkedIn Profile, available on request!

What the Seller needs to start the work

A general indication of the subject matter, audience, intent and any associated materials (links, white papers, products, etc.)