Inbound Customer Support Agent (Weekends / For 3.5 hours)
Delivery in
7 days
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What you get with this Offer
Need short-term or ad-hoc customer service/support coverage? This package priced for a half shift (3.5 hours) is perfect for you. I have extensive experience, from Agent to Head of Customer Service for European and American markets.
Package Includes:
- Handling incoming tickets or emails per your specifications
- Managing simple to complex requests
- Updating orders/CRM contacts and escalating based on customer requests
- Weekend or French Bank Holiday coverage only
- Working language: English only
- Available hours: 7am-10pm (GMT), 8am-11pm (CEST), 2am-5pm (EST)
Add-Ons:
- Chat or phone support for an additional hourly cost. I can manage both channels if needed.
- If needed I can provide a time-limited direct number (UK, France, or US/Canada Toll-Free) for you to redirect calls. I'll manage the queue and answer in your company name (incoming and necessary outbound call charges included).
Why Choose Me:
- Higher rates reflect quality service, balancing customer needs with business goals.
- Based in Paris with experience in the UK and North America, adaptable to UK or North American English.
- Confidential handling of customer information (GDPR compliant, encrypted storage, up-to-date antivirus, insured business activity through CAE).
- Fast call and email handling times, with five-minute call times for "find and inform" queries, ten minutes for complaints, and under 60 seconds for after-call work on average.
- Email handling within 90 seconds, depending on processes, systems, and templates (macros).
- 97% customer satisfaction average based on surveys and internal quality audits throughout my career.
Lead Time:
- Contact in advance for urgent needs to verify availability.
- For longer-term packages, see my other offers or send a proposal.
Package Includes:
- Handling incoming tickets or emails per your specifications
- Managing simple to complex requests
- Updating orders/CRM contacts and escalating based on customer requests
- Weekend or French Bank Holiday coverage only
- Working language: English only
- Available hours: 7am-10pm (GMT), 8am-11pm (CEST), 2am-5pm (EST)
Add-Ons:
- Chat or phone support for an additional hourly cost. I can manage both channels if needed.
- If needed I can provide a time-limited direct number (UK, France, or US/Canada Toll-Free) for you to redirect calls. I'll manage the queue and answer in your company name (incoming and necessary outbound call charges included).
Why Choose Me:
- Higher rates reflect quality service, balancing customer needs with business goals.
- Based in Paris with experience in the UK and North America, adaptable to UK or North American English.
- Confidential handling of customer information (GDPR compliant, encrypted storage, up-to-date antivirus, insured business activity through CAE).
- Fast call and email handling times, with five-minute call times for "find and inform" queries, ten minutes for complaints, and under 60 seconds for after-call work on average.
- Email handling within 90 seconds, depending on processes, systems, and templates (macros).
- 97% customer satisfaction average based on surveys and internal quality audits throughout my career.
Lead Time:
- Contact in advance for urgent needs to verify availability.
- For longer-term packages, see my other offers or send a proposal.
What the Freelancer needs to start the work
- Training materials and access to relevant systems/mailboxes
- Scripts (if any)
- Escalation templates to ensure I provide your internal team(s) the right information
- The name of your business
- The hour(s) you need coverage