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What you get with this Hourlie
- Evaluate the customer experience on line and in store;
- Assess the knowledge, responsiveness and sales effectiveness of the staff and customer service;
- Conduct competitors' benchmarking;
- Assess whether the sales force, customer service, environment is align with the brand's standards;
- Identify the necessary tools and training to boost sales and improve performances on line and in store.
I can design a mystery shopping questionnaire that meet your requirements.
The questionnaire designed will be in line with the following scenarios:
- product for the mystery shopper (i.e handbag, ready to wear etc);
- product as a gift;
- target a specific sales advisors;
- visit without purchase;
- visit with the purchase;
- compare the two (or more) customer's experience in two different shops.
If the list above is not exhaustive..please feel free to message me with your specific requirements and specifications.
I will provide unlimited design customers' surveys until your are 100% happy.
I can customise the layout of the questionnaire based on your requirements.
I can also divide the questionnaire into different section to facilitate the comprehension and the evaluation/assessment of the customer experience.
For example for mystery shopping in store, I can include the following sections:
- Customer experience;
- General impressions;
- Shop environment;
- Personal grooming;
- Customer welcome and approach;
- Listening and identifying customer motivations;
- Item selection and trying;
- Product knowledge and ability to convince;
- Additional sales;
- Attitude and behaviour;
- Closing the sale (if mystery shopping with purchase);
- Payment process (if mystery shopping with purchase);
- CRM activities;
- Farewall process and Follow up.
For example for online mystery shopping, I can include the following sections:
- General impressions;
- Online navigation;
- Check out (if mystery shopping with purchase).
If the lists above are not exhaustive..please feel free to message me with your specific requirements and specifications.
Before purchasing this , please contact me to gain a better understanding of the scenario and if there are additional needs to be addressed with the customer survey. Please note that this hourlie is for mystery shopping survey for your Fashion/Beauty/Luxury Brand.
What the Seller needs to start the work
- Company description;
- Brand information and description of the products/service;
- Objective of the project: evaluate sales performances, evaluate service quality, competitor analysis, define relevant training tools for the sales advisors, benchmark competitors within the same industry.
- Specify which item (product/service) needs to be targeted by the mystery shopper;
- Identify the specific scenario required (product for yourself, product as a gift, target a specific sales advisors, visit without purchase, visit with the purchase etc).