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What you get with this Offer
You will need a customer survey to address specific situations/scenarios. I will provide you with a ready-to-use survey questionnaire addressing the following scenarios (and specific requirements on request).
- To evaluate the launch of a new product/service and design a new product/service concept;
- To assess the level of customer service and if it meets the company standards : technical services, pre-after sales services, knowledge of the sales advisors;
- To identify if there is a gap in the product/service range:
- To benchmarking your competitors based on the perception customers have in their mind;
- To assess the customer's website navigation and their experience on site;
- To evaluate the customer experience during a mystery shopping: buying experience, motivation to purchase again and customer service;
- To collect insights to help you target your offerings (products/services) to the right markets;
- To implement new product development based on the desires of the customers;
- Assess the level of customer satisfaction with the company/products/services/customer service/technical support.
If the list is not exhaustive..please feel free to message me with your specific requirements and specifications.
I will provide unlimited design customers' surveys until your are 100% happy.
I can customise the layout of the questionnaire based on your requirements.
Before purchasing this , please contact me to gain a better understanding of the scenario and if there are additional needs to be addressed with the customer survey.
What the Freelancer needs to start the work
Define the objective/scenario of the survey:
- assess website navigation;
- Mystery shopping;
- Customer satisfaction;
- New product launch
- Presentation of the brand and the company;
- Description of the products/services offered;
- Business needs and opportunities (if known)
- Business challenges/issues (if any)
- Any additional requirements
Please feel free to message me if I can help you with any other query.