Design a customer survey

Delivery in
3 days
(4 reviews)
Response time
within a few hours

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What you get with this Offer

Customer surveys are tools for data gathering. They are used to gain a better understanding of the customer's perception of the product/service/brand/company.

You will need a customer survey to address specific situations/scenarios. I will provide you with a ready-to-use survey questionnaire addressing the following scenarios (and specific requirements on request).

- To evaluate the launch of a new product/service and design a new product/service concept;
- To assess the level of customer service and if it meets the company standards : technical services, pre-after sales services, knowledge of the sales advisors;
- To identify if there is a gap in the product/service range:
- To benchmarking your competitors based on the perception customers have in their mind;
- To assess the customer's website navigation and their experience on site;
- To evaluate the customer experience during a mystery shopping: buying experience, motivation to purchase again and customer service;
- To collect insights to help you target your offerings (products/services) to the right markets;
- To implement new product development based on the desires of the customers;
- Assess the level of customer satisfaction with the company/products/services/customer service/technical support.

If the list is not exhaustive..please feel free to message me with your specific requirements and specifications.

I will provide unlimited design customers' surveys until your are 100% happy.

I can customise the layout of the questionnaire based on your requirements.

Before purchasing this , please contact me to gain a better understanding of the scenario and if there are additional needs to be addressed with the customer survey.

What the Freelancer needs to start the work

Define the objective/scenario of the survey:
- assess website navigation;
- Mystery shopping;
- Customer satisfaction;
- New product launch

- Presentation of the brand and the company;
- Description of the products/services offered;
- Website;
- Business needs and opportunities (if known)
- Business challenges/issues (if any)
- Any additional requirements

Please feel free to message me if I can help you with any other query.