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What you get with this Hourlie
Here's the skinny on what we cover in this hourlie:
✔ Connect your support email address to your Zendesk account
✔ Add and configure your first two user accounts
✔ Configure your web portal with Knowledge Base or FAQs
✔ Connect your Twitter and Facebook accounts
✔ Setup the phone support feature and configure business hours 
✔ Create any macros required ie. tickets containing the words help to be flagged as urgent
✔ Setup and configure SLA (service level agreement) targets if required
✔ Configure your portal URL ie. support.yourwebsite.com ("Team" plan required in order to do this)
✔ Integrate with other services ie. MailChimp, Shopify, Salesforce CRM, WordPress CMS, Google Apps, etc.
✔ Your bespoke guide to Zendesk, responding to your first ticket, escalating issues and adding help topics.
Here's the disclaimer:
 You are responsible for providing your Knowledge Base or FAQ sections.
In the guide you will find instructions on how to add topics/questions to sections.
 Setting up your social media accounts on Zendesk requires a password to connect. Unless you insist, we will not ask for your Twitter/Facebook passwords, but will provide instructions on how to connect your account/s.
 The availability of the phone support integration and other features depends on the plan you choose
What the Seller needs to start the work
• Your registered account email address and password (or create a new admin account)
• What you or your company does and how you currently offer customer service
• Your FTP login credentials if you require a custom portal URL or feedback tab on your website
• Your support email address ie. email@example.com