Customise your Zendesk Help Centre & Knowledge Base - Instant Demo Available

$210
1
Delivery in
7 days
Response time
within 2 days

  • Views 3,185
  • 14
   
  • 14

What you get with this Hourlie

Zendesk is a pretty impressive and secure web-based helpdesk app and it's not a bad price either (from £5 per month for the agent dashboard, basic reporting and a searchable knowledge base), and is used by Vodafone, Groupon, even PeoplePerHour. You can also access it on the go with your iPhone, iPad, and other smartphones/tablets.

Here's the skinny on what we cover in this hourlie:

✔ Connect your support email address to your Zendesk account
✔ Add and configure your first two user accounts
✔ Configure your web portal with Knowledge Base or FAQs[1]
✔ Connect your Twitter and Facebook accounts[2]
✔ Setup the phone support feature and configure business hours [3]
✔ Create any macros required ie. tickets containing the words help to be flagged as urgent
✔ Setup and configure SLA (service level agreement) targets if required
✔ Configure your portal URL ie. support.yourwebsite.com ("Team" plan required in order to do this)
✔ Integrate with other services ie. MailChimp, Shopify, Salesforce CRM, WordPress CMS, Google Apps, etc.
✔ Your bespoke guide to Zendesk, responding to your first ticket, escalating issues and adding help topics.

Here's the disclaimer:

[1] You are responsible for providing your Knowledge Base or FAQ sections.
In the guide you will find instructions on how to add topics/questions to sections.

[2] Setting up your social media accounts on Zendesk requires a password to connect. Unless you insist, we will not ask for your Twitter/Facebook passwords, but will provide instructions on how to connect your account/s.

[3] The availability of the phone support integration and other features depends on the plan you choose

Get more with Hourlie Add-ons

  • I can add and configure a third/additional user account

    Additional 1 working day

    +$14
  • I can design and build a bespoke knowledge base to match your website

    Additional 1 working day

    +$1.1k
  • I can deliver all work in 1 working day
    +$63

What the Seller needs to start the work

• Your registered account email address and password (or create a new admin account)
• What you or your company does and how you currently offer customer service
• Your FTP login credentials if you require a custom portal URL or feedback tab on your website
• Your support email address ie. sales@yourwebsite.com