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What you get with this Hourlie
I can produce an industry standard architectural design document Microsoft Word template based on your deployment of the Genesys Enterprise platform. This will act as your central reference document consisting of general descriptions, standardised graphics, build, applications, connections and full component annexes, from;
CIM Platform; Hosts, Solutions, Applications & Peripherals
Framework; Solutions & Peripherals
Solution Control: Solutions & Peripherals
SIP/Voice: Applications & Peripherals
Multimedia/eServices: Solutions, Applications & Peripherals
Genesys Voice Portal (IVR): Build, Solutions, Applications & Peripherals
Workforce Management: Build, Solutions, Applications & Peripherals
Reporting - Real Time: Solutions, Applications, Statistics & Peripherals
Reporting - Historical: Solutions, Applications, Statistics & Peripherals
What the Seller needs to start the work
For CIM, Solution Control and the main Solutions I would need a full export of your central (cfg) database.
For GVP I would need an export of various database tables from your GVP deployment (TBA).
For WfM I would need an export of various database tables from your WfM deployment (TBA).