Coach you on telemarketing

This practical coaching programme will deliver a step-change in your telemarketing fundamentals. Creating an approach that forges opportunities by opening conversations, while delivering a remarkable level of customer experience as its foundation.

This programme is designed with your specific requirements in mind, from understanding the common objectives to your motivations and challenges. This approach helps you develop the skills, behaviour and mindset required to achieve your objectives.

Content covered:
*Creating a positive approach – helping you understand the call objectives, making each call with an optimistic mindset, building confidence and capability when speaking under pressure.

*Tuning in to your prospect - identifying the type of person they are, how they will be influenced best and adapting your communication style to hold an engaging conversation.

*Gauging reactions - making sure you react to the prospect's responses and refine the content of your message, to handle objections, influence more effectively and cultivate desire.

*Questioning techniques - answering and asking questions to improve the prospects confidence in you, your knowledge, and your focus on their issues.

*Creating the next step – recognise how to use what you have learnt during the conversation to close, measure and improve.

Format:
*A series of live, online coaching sessions to cover the training content with plenty of practice and real-life examples. A total of 5 hours of my time.


About me:
I’ve been working in Sales and Marketing in-house for the past 18+ years, from starting on the phones to developing and testing telemarketing strategies for a team to deliver. I’m an experienced coach and member of the European Mentoring and Coaching Council. I’ve designed successful B2B and B2C telemarketing campaigns and trained sales teams from all around the world.